Question
Any “tips of the trade” for practice owners and audiologists when it comes to equipment service and calibration?
Answer
Kris Phillips: Great question!
Here is a tip for your audiometer: If you hear a static or crackling in your headphones, insert phones or bone oscillator, unplug the jack from either the patch panel or the audiometer and use a soft cloth to clean the jack. Plug it back in and twist it around to see if noise goes away. Another suggestion: if your tympanometer volumes are off, the probe may be plugged with wax. Clean the tip, even if you don’t see anything. If it didn’t come with a cleaning kit or you lost it, use dental floss.
Eric Melton: To Kris’ point, not every customer needs to schedule a service visit to resolve a problem. When speaking with customers for a service issue, 9 out of 10 times it is a matter of shipping a part to that customer that they can change themselves—as long as they are comfortable doing so. It could be as simple as cleaning out a blocked probe tip to replacing their headphone cord. We encourage our customers to call their local Audiology System service technician first… it might just save some money and down time.
John Brewer: Utilize your Audiology Systems service technicians and do not hesitate to ask them questions about your equipment—like equipment care tips or replacement recommendations. Whether it is your local sales representative or the service technician, we are here for you. We train our team to be consultative so we can be a resource to help you every step of the way—even beyond the equipment buying process.
Robert Gray: Look out for your “cal due” notifications. There is usually a 30-day grace period to meet these requirements, so if you happen to go past the due date, simply call our Service Scheduling to set an appointment. At Audiology Systems, we send out reminders 1-3 months prior to help our customers stay on top of the due date and give them sufficient time to plan ahead for a service appointment.
For Audiology Systems customers, finding out the due date for all your equipment could be a simple call to 855.283.7879 or completing the Service Request Form on Audiology Systems’ website.
Tom Crisman: In fact, we offer multi-year Calibration Care Plans, which not only save you time and money. You will never miss a calibration due date because you schedule service in advance, plus you get the benefit of discounted calibration service. Read more about Audiology Systems services at audiologysystems.com/services or the Audiology Systems Expo Page on AudiologyOnline.
