Course Details

Course # 21002
Does the Fitting Satisfy the Patient?

CEUs/Hours Offered: AAA/0.1 Intermediate; ACAud/1.0; AHIP/1.0; ASHA/0.1 Intermediate, Professional; BAA/1.0; CAA/1.0; CASLPA/1.0; Calif. HADB/1.0 Hearing Aid Related; IHS/1.0; Kansas DHE, LTS-S0035/1.0


Course Abstract

In this seminar, we will examine what we know about how patients make decisions as to the value of a new fitting. Achieving a better understanding of how individual patients make judgments will help to improve the process for both the professional and the patient.
Disclosure: This learning event does not focus exclusively on any specific product or service.

This course was recorded on August 16, 2012

Course Learning Outcomes

Preview Exam
  • After this course learners will be able to describe the limited criteria we use in Audiology to establish the value of a hearing aid fitting.
  • After this course learners will be able to describe the range of potential criteria that patients may use to establish the value of the fitting.
  • After this course learners will be able to explain the nature of "satisfaction".

Time-ordered Agenda

0-5 Minutes Introduction
5-15 Minutes How do we currently judge the value of a fitting?
15-25 Minutes Accounting for individual needs
25-35 Minutes Patients' expectations entering the process
35-45 Minutes The nature of fine tuning
45-55 Minutes The concept of satisfaction
55-60 Minutes Summary, Q & A

Average Rating (94 Reviews)

Most Recent Comments

Review by: Member on May 22, 2013
Content was loaded with thought provoking tidbits that I've never thought about but totally make sense
Review by: Member on May 14, 2013
Reinforced my thought process when fitting patients. Well presented.
Review by: Member on April 17, 2013
handling of the topic
Review by: Member on April 2, 2013
speaker organization and clarity
Review by: Member on March 20, 2013
Comments supported by research findings.
Review by: Member on January 21, 2013
Better understanding in initial patient (new) meeting and my committment to there positive experience through my questions regarding their expectations in the fitting process.
Review by: Member on December 30, 2012
practical
Review by: Member on December 30, 2012
clearly communicated; simple, well-defined points; applicable to everyday in-office experiences
Review by: Member on December 28, 2012
learning new approaches for new fittings and experienced users that gets the patient's to open up and express their needs and wants.
Review by: Member on December 22, 2012
Very logically presented, the topics flowed well from one to the next.
Review by: Member on December 17, 2012
The discussion of changing our mindset about the fitting and recheck process was excellent.
Review by: Member on November 30, 2012
It clarified the rationale for incorporating the patient/consumers thoughts and feelings into the fitting.
Review by: Member on November 25, 2012
the audio examples were not well executed
Review by: Member on November 4, 2012
it hit on a realative aspect that must always be considered.
Review by: Member on October 9, 2012
Additional informaton on patient satisfaction
Review by: Member on October 9, 2012
Good, relevant presentation.
Review by: Member on October 8, 2012
Dr. Schum is an excellent speaker.
Review by: Member on October 5, 2012
-clear presentation of material
Review by: Member on October 1, 2012
speaker very good
Review by: Member on October 1, 2012
good presenter

Course Information

This is a recording of a Live Webinar. To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.

Review Technical Requirements

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Course Presenter

donald j schum

Donald J. Schum, PhD

Vice President of Audiology and Professional Relations

Don Schum currently serves as Vice President for Audiology & Professional Relations for Oticon, Inc. Previous to his position at Oticon in Somerset, Don served as the Director of Audiology for the main Oticon office in Copenhagen Denmark. In addition, he served as the Director of the Hearing Aid Lab at the University of Iowa, School of Medicine (1990-1995) and as an Assistant professor at the Medical University of South Carolina (1988-1990). During his professional career, Dr. Schum has been an active researcher in the areas of Hearing Aids, Speech Understanding, and Outcome Measures. (B.S. in Speech & Hearing Science, University of Illinois M.A. in Audiology, University of Iowa Ph.D. in Audiology, Louisiana State University.)


Disclosure: Employee of Oticon USA. Presenter has no non-financial relationships to disclose.


Continuing Education Information

CEUs/Hours Offered: AAA/0.1 Intermediate; ACAud/1.0; AHIP/1.0; ASHA/0.1 Intermediate, Professional; BAA/1.0; CAA/1.0; CASLPA/1.0; Calif. HADB/1.0 Hearing Aid Related; IHS/1.0; Kansas DHE, LTS-S0035/1.0

Passing an online exam will be required to earn continuing education credit.

Please Note: The CEU exam and course evaluation must be completed within 30 days of course registration.

Event participation is free, but you must be a CEU Total Access member to complete the exam and earn the continuing education credit.


American Academy of Audiology

Audiology Online is approved by the American Academy of Audiology to offer Academy CEUs for this activity. The program is worth a maximum of 0.1 CEUs. Academy approval of this continuing education activity does not imply endorsement of course content, specific products, or clinical procedures. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.


Australian College of Audiology

AudiologyOnline courses are approved for Continuing Education Points by the Australian College of Audiology. Automatic ACAud Approval Number 20000. This course is offered for 1 CEP.


Association of Hearing Instrument Practitioners of Ontario

The Association of Hearing Instrument Practitioners of Ontario (AHIP) represents and guide its members in their practice which include, the testing and selecting, fitting and dispensing hearing instruments and associated devices in the best interest of the hard of hearing of Ontario. Audiology Online is an approved provider of approved educational activities for AHIP Members. One hour of coursework equals 1 Continuing Education Unit (CEU).


American Speech-Language-Hearing Assn.

This course is offered for 0.1 ASHA CEUs (Intermediate level, Professional Area)


British Academy of Audiology

This course has been accredited with 1 CPD point/s by the British Academy of Audiology.


Canadian Academy of Audiology

The Canadian Academy of Audiology (CAA) supports and assists its members in the attainment of continuing education towards an individual professional development plan as required by their Provincial Regulatory Colleges and Provincial Associations. Audiology Online is an approved provider of educational activities for CAA members. Each hour of activity may be counted as one Continuous Learning Activity Credit (or equivalent) as allowed by the applicable regulatory college or association.


California Hearing Aid Dispensers Bureau

Course meets the qualifications for 1 hours of continuing professional development credit for hearing aid dispensers as required by the Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board of California.


Canadian Association of Speech-Language Pathologists and Audiologists

Certified members of the Canadian Association of Speech-Language Pathologists and Audiologists (CASLPA) can accumulate continuing education equivalents (CEEs) for their participation with Audiology Online. One hour of coursework equals 1 CEE. All CASLPA members are encouraged to participate in on-going education.


International Hearing Society

This program is approved by the International Hearing Society and its educational committee, the International Institute for Hearing Instruments Studies. To learn more about earning IHS CE Credit, click here.


Kansas Department of Health and Environment

Kansas Department of Health and Environment: Approved for 1 continuing education clock hours for Kansas licensed Audiologists by the Kansas Department of Health and Environment. Long-Term Sponsorship number LTS-S0035.

AudiologyOnline.com is approved by the California Speech-Language Pathology and Audiology Board to provide CEUs, approval number PDP 267.


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