This course will explain what motivational interviewing is and its roots in psychology and therapy. The role that ambivalence plays in pursuing treatment for hearing loss will be discussed. Information regarding the Righting Reflex, including how to avoid it, will be presented.
Course created on May 27, 2016
Presented By
Jessica DeFauw
MS FAAA
Jessica DeFauw’s 15-year history in the hearing care profession includes a diverse mix of sales, marketing, and management roles. She has assisted hundreds of practices in implementing business and marketing strategies to support long-term growth. Her particular areas of focus include consultative sales training, online marketing and social media, and practice management software systems. She has been published in various professional journals and presented at many state and national conferences. Jessica holds a Bachelor of Science degree from Central Michigan University and a Master of Science degree in Audiology from Vanderbilt University. She also served as a dispensing audiologist at a private practice in Clarksville, Tennessee.
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