Course Details

Course # 19967
Unitron Practice Development Series - Measuring Your Way to Success: How Key Performance Indicators Can Help You Reach Your Business Goals

CEUs/Hours Offered: AAA/0.1 Intermediate; ACAud/0.1; BAA/1.0; CAA/1.0; Calif. HADB/1.0 Ethics/Business Practices; IHS/1.0

Course Abstract

This course reviews Key Performance Indicators: what they are and how they can be used to measure their progress toward business objectives. It will also identify three areas where the measurement of key performance indicators will positively impact productivity.

Course Learning Outcomes

Preview Exam

Participants will be able to utilize specific questions and self assessment to define where they stand relative to those specific goals (Gap Analysis).
Participants will be able to define Key Performance indicators; i.e. what they are, how they can be used to measure their progress toward their business objectives.
Participants will be able to identify three areas where the measurement of key performance indicators will positively impact their productivity.

Time-ordered Agenda

0-5 Minutes	Introduction of Speaker and topic
5-10 Minutes	What is the definition of a Key Performance Indicator
10-15 Minutes	Why Key performance indicators are important
15-20 Minutes	Who is involved in executing and reviewing KPIs
20-30 Minutes	Dashboards-Operational, Tactical and Strategic
30-35 Minutes	Difference between Lag indicators and Lead indicators
35-40 Minutes	Specific KPIs for Operational Dashboards
40-45 Minutes	Specific KPIs for Tactical Dashboards
45-50 Minutes	Specific KPIs for Strategic Dashboards
50-60 Minutes	Summary and Discussion; Q and A

Average Rating (5 Reviews)

Most Recent Comments

Review by: Member on December 28, 2012

Bringing up how I can keep a better eye on what's currently happening in the business by monitoring on a more frequent basis.

Course Information

This is a Text/Transcript course published on February 10, 2012 which you can save and print.

Review Technical Requirements

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Course Presenters

Pam Pech

President and Founder, Connecting Resources

Pam Pech is the President and Founder of Connecting Resources. A former teacher, with a Masters Degree in Business Administration, Pam transferred into the business world by joining Kelly Services as a Staffing Supervisor, thus beginning a 20+-year career in the Staffing and Recruitment Industry. Pam’s progressive management experience within unique staffing entities enabled her to approach traditional operations with a broader perspective. This resulted in her becoming nationally recognized for her expertise in both Sales and Operations, as well as for the launching of new profit centers. She held positions in Arizona, Minnesota and Wisconsin, including such roles as VP, Sales and Marketing for an Arizona staffing firm and ultimately Regional VP of Randstad Minnesota, part of an international staffing company. Her experience has included assisting in the development of one of the largest clerical placement firms in the country resultant in her execution of adding the temporary help component to an existing Direct Hire company. She was a featured columnist for Temp Digest, a staffing journal, and has been a speaker and panel presenter at several national staffing conventions.

In 2002, Pam entered the Hearing Healthcare Industry with Miracle-Ear, holding positions of Regional Business Development Manager and Sr. Director of Franchise Operations - working hands-on to provide resources to Franchisees in Sales, Operations, Finance and Strategic Planning – both in mentoring and problem resolution. She is currently developing a program around the needs of individuals as they age, especially relevant to hearing health care.

Connecting Resources was created out of Pam’s desire to help individuals realize their purpose and to motivate them to act upon it with the end result being personal satisfaction and financial success. Her teaching and writing background lends itself well to the creation and facilitation of programs and workshops. She has done extensive training and public speaking, from intense one-on-one sales training to group sales training;from speaking at Annual Conventions to the creation and facilitation of customized Leadership Workshops.

Mark DeRuiter, MBA, PhD, CCC-A/SLP

Director of Graduate Studies and Clinical Programs at the University of Minnesota - Twin Cities

Mark DeRuiter MBA, PhD, CCC-A/SLP is the Director of Graduate Studies and Clinical Programs at the University of Minnesota - Twin Cities. Mark has had a long history in the hearing health industry including working in a busy hearing instrument dispensing practice, working for several hearing aid manufacturers, and his current role at the University-level.

Disclosure: none

Continuing Education Information

CEUs/Hours Offered: AAA/0.1 Intermediate; ACAud/0.1; BAA/1.0; CAA/1.0; Calif. HADB/1.0 Ethics/Business Practices; IHS/1.0

Passing an online exam will be required to earn continuing education credit.

Please Note: The CEU exam and course evaluation must be completed within 30 days of course registration.

Event participation is free, but you must be a CEU Total Access member to complete the exam and earn the continuing education credit.

American Academy of Audiology

Audiology Online is approved by the American Academy of Audiology to offer Academy CEUs for this activity. The program is worth a maximum of 0.1 CEUs. Academy approval of this continuing education activity does not imply endorsement of course content, specific products, or clinical procedures. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.

Australian College of Audiology

AudiologyOnline courses are approved for Continuing Education Points by the Australian College of Audiology. Automatic ACAud Approval Number 20000. This course is offered for 0.1 CEP.

British Academy of Audiology

This course has been accredited with 1 CPD point/s by the British Academy of Audiology.

Canadian Academy of Audiology

The Canadian Academy of Audiology (CAA) supports and assists its members in the attainment of continuing education towards an individual professional development plan as required by their Provincial Regulatory Colleges and Provincial Associations. Audiology Online is an approved provider of educational activities for CAA members. Each hour of activity may be counted as one Continuous Learning Activity Credit (or equivalent) as allowed by the applicable regulatory college or association.

California Hearing Aid Dispensers Bureau

Course meets the qualifications for 1 hours of continuing professional development credit for hearing aid dispensers as required by the Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board of California.

International Hearing Society

This program is approved by the International Hearing Society and its educational committee, the International Institute for Hearing Instruments Studies. To learn more about earning IHS CE Credit, click here.

If you have any technical questions or problems related to this course,
please contact AudiologyOnline toll free at 800-753-2160

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