• Windows or Mac based computer
• Broadband internet connection (DSL, Cable)
• A web browser (i.e. Internet Explorer, Firefox, Safari)
• Flash Player 8
• Speakers and/or headphones connected to your computer to listen to the presentation.

To insure your computer is prepared, please click here to perform our Audiology Online Live Event Test Drive.

If you would like more specific information on system requirements to participate in a Live eSeminar, please click here.

Can I take a test drive to check my system? - Return to Top
The Live Event Test Drive is a series of diagnostic tests to insure your computer is prepared for a live e-Seminar. Click here to view the Test Drive information page. Note: If you are unable to complete the series of diagnostic tests, please contact us immediately at 800-753-2160 so that we can assist you with set up.

How do I login to a Live e-Seminar? - Return to Top
We recommend that you login to a Live e-Seminar 20 minutes ahead of the scheduled start time in case there are any login issues with your computer. Please make sure you have all needed software/hardware installed on your computer as listed under What do I need to do to participate in a live e-Seminar Course? above. During login if you are prompted to install the Adobe Acrobat Connect Add-in, please do so.

There are two easy ways to login to a Live e-Seminar.

1. When you registered for the Live Course you were sent an email that contained an invitation link. Using your high-speed connection, click on the invitation link in your email and you will be automatically logged into the session. Once you are logged in the Event Moderator will instruct you on how to interact within the course.

2. Visit the Audiology Online home page and click on the "Start e-Learning Here!" button near the top right of the page. Click on the link to login to your Live e-Seminars and you will be prompted to login to your Audiology Online CE account. Once you login, click on the “Start your Live e-Seminars” link and select the “Login to e-Seminar” button to the right of the course title.

Note: If you are using a web based email such as MSN, Hotmail, Yahoo, etc. we recommend that you login to the live event using Method 2.

During the Live e-Seminar how do I download copies of the handouts? - Return to Top

• If handouts are available, they can be downloaded during the live e-Seminar from the “File Share” pod. To download a handout, click on the title of the handout and then click the “Save to my Computer” icon.
  
  
  
  

  A new browser window will open with a “Click to download” link. Click the link and save the file to your computer. NOTE: Pop-up blockers may prohibit the browser window from opening; disable your pop-up blocker if you cannot download the file.
  

  Use of File Share pod to download handouts.
  Click to view larger image.
  

• It is at the discretion of the Presenter if there will be any handouts for a given course, therefore, not all Live e-Seminars will have handouts that can be downloaded and printed out.
• Download files are typically in PDF format. Click here to download and install Adobe Reader (free).
• You may download the Handouts from the File Share Pod at any time during the live e-Seminar.

• To ask a question of the presenter, simply type your question in the Chat (Q&A) pod.  Type your message in the bottom white bar of the pod and click the carriage return icon to send your message.   
• A microphone is not required to participate in a live e-Seminar; you may ask questions using the Chat method above.
  
  
  
  Asking Questions during Live e-Seminar.
  Click to view larger image.

How do I earn CEUs/Hours for a Live e-Seminar? - Return to Top
If a course is offered for CEUs/Hours, once a live course has ended you will be required to take a short multiple choice test to earn your CEUs/Hours and complete the process. You will be sent a post event email that will give you instructions on how to do this. Please see our CEU Processing FAQs/Help for more information. Please note that for Live e-Seminars you must complete your CE Test within 7 days of the event or you will not be able to earn CEUs/Hours.



I need help logging into a Live e-Seminar! – Troubleshooting - Return to Top
Here are the most common steps you can take if you are having trouble logging into a Live e-Seminar or if you experience any difficulty during the course.

Step 1: Make note of any error message that you have seen. This will be important if you need to call us for technical support.

Step 2: Make sure that you have installed both the Adobe Acrobat Connect Add-in and Flash Player. To perform a diagnostic test of your computer which will install any missing applications, please click here. The link includes a series of 4 tests; upon completion of each test, a black checkmark will appear to the left of the number with success. If you are prompted to install the Adobe Acrobat Connect add-in or Flash player, please do so. Upon successful completion, log back into the live eSeminar via your invitation. If you are unable to complete the diagnostic series of tests, please contact Technical Support for assistance at 800-753-2160 (select option 3)

Step 3: Enter the Live e-Seminar by logging into your Audiology Online eLearning account.

• Go to the Audiology Online home page.
• Click on the "Start e-Learning Here!" button near the top right side of the page.
• Click on "Your e-Learning Account" link near the top of the page.
• Login to your Audiology Online user account.
• Click on the "Start Your Live e-Seminar" link
• To the right of the Live e-Seminar title there is a button marked "Login to e-Seminar"
• Click on this button which will log you into the Live e-Seminar.
• Note: This link will only allow you to login to the Live Seminar during the time that the Live Seminar is being conducted.

If you are logged into your event and experience audio problems, please make sure that your speakers/headphones are connected to your computer securely, turned on with the volume at mid level, and that they are not muted.

If you have gone through all of these steps and continue to experience problems, please contact us at 800-753-2160, or send a note to the moderator using the Chat (Q&A) Pod and we will help you directly.