Exam Preview for 19634: Using Hearing Aid Batteries as a Tool to Gr

Using Hearing Aid Batteries as a Tool to Grow Your Business

Please note: exam questions are subject to change.

1. Which of the following is a reason why patient retention is critical for your practice? Creates Value with existing customers Satisfied and loyal patients Word of mouth spreads faster than marketing All the above
2. What percent of hearing care professional's total hearing aid sales come from patient referrals and repeat sales for ongoing battery needs? 25% 75% 53% 10%
3. Which is a way to market hearing aid batteries in your office? Selling them Giving them away Part of a service package All of the above
4. Where should you start when considering adding hearing aid batteries to your business? Call around to find companies Get pricing Benchmarking your battery business Pick how you want to market your batteries
5. What is NOT a major benefit of selling batteries? Making a profit Competing with retail outlets Convenience for patients Capture the sale
6. Which was the top ranked factor consumers are looking for when purchasing hearing aid batteries? Performance Price Package None of the above
7. Which is the most important factor to communicate with staff when handling hearing aid batteries? Hours staff have to work Which brands you offer The unified system/plan for how to handle batteries Retailers that sell hearing aid batteries
8. What is a benefit of offering batteries as a part of a service package? It is cheap You capture incremental patients Staff doesn't need to pay attention Gives patients a reason to come back to you
9. Which of the following is NOT an important category to consider when looking for a battery partner? Service Freebies Quality and performance Technical Support and Trust
10. Why is having marketing support important? It offers a touch point to the customer It costs a lot It takes time to develop It could be free