This podcast will discuss how to deliver a "Memorable Customer Experience" and how to help practices manage a patient experience and develop a "Continuum of Care". Randy Baldwin interviews Jim Fedio from Fuel Medical, to discuss the importance of placing an emphasis on a positive patient journey from everyone in your practice.
Course created on September 7, 2021
- After this course, participants will be able to identify the importance of mapping the patient journey to deliver a more effective continuum of care.
- After this course, participants will be able to identify the importance of acknowledging uncertainty early on in a patient interaction to deliver a more satisfying visit.
- After this course, participants will be able to organize insights and feedback from every area of their practice to implement a framework for a well-rounded level of care.
|0-10 Minutes||What is the hearing impaired patient journey|
|10-20 Minutes||Uncertainty in a hearing healthcare journey|
|20-30 Minutes||Insight in different areas of a hearing healthcare practice|
Randy Baldwin is the Vice President of Marketing for CareCredit, a Synchrony Solution. As a marketing and product management executive with over 25 years of experience, Randy currently oversees provider engagement with several specialized healthcare industries including hearing care, dental, optometry, ophthalmology, cosmetic, dermatology and med spa. He and his team are responsible for educating professionals on how to maximize the benefits of patient financing for both their patients and their practice.
Jim is the Director of Professional Development at Fuel Medical. For over 5 years at Fuel, and 20+ in the industry, he brings a genuine spirit of collaboration and shared goals to the team. He is responsible for developing and executing professional development training and curriculums across the organization.
Financial: Jim Fedio is an employee of Fuel Medical. Non-financial: Jim Fedio has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by CareCredit in partnership with AudiologyOnline.
Content Disclosure: This learning event focuses on CareCredit products and services and will not include info on other products or services.
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American Academy of Audiology
AudiologyOnline is approved by the American Academy of Audiology to offer Academy CEUs for this activity. The program is worth a maximum of 0.05 CEUs. Academy approval of this continuing education activity is based on course content only and does not imply endorsement of course content, specific products, or clinical procedure, or adherence of the event to the Academy's Code of Ethics. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.
Australian College of Audiology
AudiologyOnline courses are approved for Continuing Education Points by the Australian College of Audiology. Automatic ACAud Approval Number 20000. This course is offered for 0.5 CEP.
Association of Hearing Instrument Practitioners of Ontario
The Association of Hearing Instrument Practitioners of Ontario (AHIP) represents and guide its members in their practice which include, the testing and selecting, fitting and dispensing hearing instruments and associated devices in the best interest of the hard of hearing of Ontario. Audiology Online is an approved provider of approved educational activities for AHIP Members. One hour of coursework equals 1 Continuing Education Unit (CEU).
British Academy of Audiology
This course has been accredited with 0.5 CPD point/s by the British Academy of Audiology.
Canadian Academy of Audiology
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International Hearing Society
This program is approved by the International Hearing Society and its educational committee, the International Institute for Hearing Instruments Studies. To learn more about earning IHS CE Credit, click here.
Kansas Department for Aging and Disability Services
Kansas Department of Health and Environment: Approved for 0.5 continuing education clock hours for Kansas licensed Audiologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number LTS-S0035.
New Zealand Audiological Society
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Speech-Language & Audiology Canada
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