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The Lifestyle Experience: Creating a System that Maximizes the Patient Journey

Course: #755Level: Intermediate1 Hour

Just as you would need an architectural plan to build a new home, a practice must define the image, brand, and scope of services needed for success. Traditionally, we tend to develop treatment programs through the narrow prism of the hearing evaluation. Yet, standards should be implemented to attract patients to the practice and providing them with quality care throughout the service delivery process. By building trust with the patient, they are more likely to follow treatment recommendations. This presentation will address considerations for developing a model program to attract patients and then provide them with the quality services that will enhance their successful journey to meet their lifestyle needs.

Learning Outcomes

  • checkmarkPersons attending this class will be able to explain how to develop a system of hearing care service delivery for their patients
  • checkmarkPersons attending this class will be able to describe tools used to assess a patient's lifestyle needs
  • checkmarkPersons attending this class will be able to describe the selection process for hearing technology that best meets the needs of patients


0-5 Minutes Introduction
5-10 Minutes Starkey Lifestyle System
10-25 Minutes Branding the practice
25-30 Minutes Professionalism
30-35 Minutes Office Layout
35-50 Minutes Patient Assessment
50-55 Minutes Recommendations
55-60 Minutes Summary, Q & A

Course participation information

To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.

Review Technical Requirements

Login and logout times will be recorded and documented.
Passing an online exam will be required to earn continuing education credit, where applicable.

Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.

On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.

Event participation is free, but you must be a AudiologyOnline member to complete the exam and earn the continuing education credit.

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