About the job
At Earlens Hearing Center our mission is to improve the quality of life for our patients by transforming their hearing experience. Your work will make a real impact on the lives of our patients by improving their hearing experience with broader, more natural sound. Our patients will live richer lives and engage in more meaningful moments with friends, family, and colleagues.
Earlens Hearing Center is hiring a Part Time or Full Time Audiologist for our Menlo Park location. Come join a team of creative and passionate people who care about the lives we are improving.
Earlens Hearing Center is seeking an Audiologist with excellent people skills, critical thinking abilities, and a desire to provide world-class patient service to join our team in Menlo Park, CA. The Hearing Care Provider will interface with patients at a private audiology and ENT clinic and will be dispensing a revolutionary new hearing device. The successful applicant will follow our Premium Service delivery model during candidacy evaluations, dispensing of the Earlens device, and while administering follow-up care, counseling, and service. Other duties include speaking with potential patients via a virtual teleconference platform to explain the Earlens technology, pre-screen for Earlens candidacy, and refer interested patients to their local Earlens providers.
What You Can Look Forward To
- Building lasting relationships with patients
- A collaborative team environment
- Robust compensation package including commission and bonus opportunities
- Benefit package including health, dental, vision, life, and disability insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interface with patients, including obtaining hearing/health history, audiometric evaluations, fitting and programming the Earlens device, and counseling patients on how to best use the Earlens technology.
- Counsels patients regarding test results.
- Complete virtual consultations according to Earlens model.
- Trouble-shooting devices when patients report an issue.
- Interface with patients electronically and review client Protected Health Information (PHI), demographic data and hearing health data prior to consultations.
- Program Earlens devices and work with patients to elicit feedback regarding program preferences and settings, making adjustments as needed.
- Utilize an online Office Management System (OMS) to complete chart notes, communicate with patients, manage the following: scheduling, patient clinical records, inventory and patient invoicing.
- Work collaboratively with staff and support services to achieve a high level of coordinated patient care and unit/revenue sales goals.
- Prepare thorough patient report packets for partnering providers.
- Complete and submit forms for patient orders and re-orders.
- Maintain active management of schedule, prioritize actions and people interactions with timeliness and consistently meet expectations of the role. Provide exceptional service and an experience that goes above and beyond patient expectations
- Fit custom eartips and make modifications, as needed.
- Responsible for own revenue and margin outcomes
- Assists patients with exchanges and returns as needed.
- Shares administrative duties with colleagues as needed.
- Follows up with patients after their fittings to monitor progress.
- Discuss patient candidacy, goals and outcomes with the appropriate staff members.
- Participates in marketing activities as assigned
- Other clinical duties as assigned.
Job Skills, Knowledge, and Abilities
- Current California state hearing instrument dispensing license
- The drive to help individuals with hearing impairment and an interest in making a difference with a unique, new technology.
- A customer-first mindset—a laser-like focus on meeting the needs of the customer and ensuring that they have the best possible experience.
- Excellent interpersonal skills that allow effective and flexible working relationships with customers, colleagues, and vendors. This includes listening skills, empathy, the desire to educate, and problem-solving skills to engage and motivate patients and third parties.
- Strong competence in audiometric testing for hearing device dispensing and counseling/communication with individuals with hearing impairment.
- Experience fitting and dispensing hearing aids.
- Computer literate, with proficiency in Office Management Systems (e.g., CounselEar), Microsoft Word, Outlook, Excel, Power Point.
- Proficiency in Microsoft Teams is a plus
- Strong critical thinking skills with the ability to problem-solve and be flexible in a fast-paced organization
- Strong organizational skills and attention to detail.
Salary - Base salary starting at $125,000+ depending on experience.
Occupation Classification Requirements:
- Audiologist OR
- Hearing Aid Specialist