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Starkey: Career Opportunities

Customer Relations Audiologist (Remote)

Eden Prairie, MN

Customer Relations Audiologist (Remote)
2019-07-29Full-time
Eden Prairie, MN 55347

We are looking for a key player to join the Customer Relations Audiology team whose responsibilities include handling challenging calls from accounts and occasionally from consumers for technical and

Customer Relations Audiologist (Remote) Customer Relations Audiologist (Remote)
Customer Relations Audiologist (Remote)

Customer Relations Audiologist (Remote)

Starkey Full Time
  • Audiologist
  • Industry
    Tel: 952-918-5854
    Starkey

    Brenda Furst
    Tel: 952-918-5854
    Hiring Contact
    Date Posted: 2019-04-30

    Eden Prairie, MNFull Time | Industry
    Posted: April 30th, 2019
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    We are looking for a key player to join the Customer Relations Audiology team whose responsibilities include handling challenging calls from accounts and occasionally from consumers for technical and non-technical issues, regarding hearing instruments and related products and services. This fast-paced position is responsible for supporting computer software, hardware, and training to maximize the tools the Starkey company(s) have available.

    This position can be remote, working shift hours of 10:30 AM to 7:00 PM Monday through Friday.

    Our Culture:

    • An experienced team built around a culture of professional growth and knowledge-sharing
    • We celebrate innovation – finding creative ways to serve our customers better than anyone else
    • We are problem solvers
    • Global leader in the design, development and distribution of comprehensive hearing technologies

    You Will:

    • Answer incoming calls requesting an audiologist
      • Professionally and consistently follow corporate protocol to resolve calls based on your professional expertise
    • Support manufacturing
      • Place outbound calls, email, or instant messaging to resolve issues raised by internal departments
    • Document calls
      • Use corporate system to document outbound and inbound activity
    • Support accounts with computer, software, and hardware needs.
      • Use Audiology on Demand and other online resources to research and resolve audiological and technical issues
    • Handle Customer Service and Technical Support overflow calls
      • Professionally and consistently follow corporate protocol to resolve and triage overflow calls from customer service and technical support
    • Test and evaluate software and equipment
      • Test new software and products prior to release
    • Support training
      • Participate and facilitate corporate training programs
    • Maintaining internal continuing education
      •  Attend training, complete internal training and assessments, maintain professional licenses

    You Will Need:

    • Masters degree or AuD in Audiology required. Audiology license and dispensing permit required
    • Minimum 2-years’ experience working in a dispensing environment. Minimum 2- year Clinical Audiology experience required.
    • Minimum 1-year customer service experience preferred. Hearing aid dispensing background required.
    • High degree of computer literacy
    • Windows XP, MS Office, MS Outlook, PowerPoint
    • Basic audiometric equipment: audiometer, real ear measurement system
    • Excellent oral and written communication skills required across groups that include, customers, consumers, and colleagues
    • Ability to understand technical information is required.
    • Ability to understand and communicate technical information to a variety of disciplines
    • Excellent organizational skills
    • Excellent problem solving skills
    • Excellent people skills
    • Ability to adapt with an ever-changing marketplace
    • Ability to work well with people required including in person and by telephone.
     

    Occupation Classification Requirements:

    • Audiologist
    Please check the box above if you meet this job's requirements
    Customer Relations Audiologist (Remote)

    Contact

    Brenda Furst
    Starkey
    Phone: Pref 952-918-5854
    ID: 266538