HearingLife is a part of the Demant Group, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect with the world around them. With over 600 locations across the United States–HearingLife’s vision is to make a life-changing difference for people with hearing loss. Our innovative technologies and know-how help improve people’s health and hearing. We create life-changing differences through hearing health. The Hearing Care Provider acts in accordance with required industry and state professional licensing standards and local practice scope and is responsible for growing and maintaining the practice. This includes achieving all financial goals as well as offering best in class modern hearing healthcare assessment and treatment. The Hearing Care Provider is responsible for creating an exceptional Patient journey through Patient care and appropriate treatment options. Hearing Care Provider Purpose Statement: To help more people hear better by providing clinical expertise to diagnose and treat hearing loss while ensuring a positive patient experience Essential Job Functions:
•Ability to operate audiometric equipment and to interpret the results
.•Provide quality care and aftercare of dispensing services such as hearing tests, hearing aidfittings, educate and train hearing aid users of best practices.
•Perform checks on hearing aids and other amplification devices including but not limited totroubleshooting, conducting repairs to hearing aids, earmolds and cleaning of hearing aids.
•Support HearingLife’s Vision to “Help more people hear better” by continuously executing thebasics - building a rapport with patients through touchpoints, third party referrals, and wellnessevents.
•Achieves growth with a strong mindset to drive sales and key business metrics while focusingon providing quality patient care.
•Exhibits friendly and courteous behavior in all Patient interactions. Continuously builds rapportand develops the relationship with the Patient.
•Drive clinical excellence by providing exceptional Patient care by leveraging HearingLife’sproduct portfolio to meet Patient needs.
•Continuously develop a relationship with local community leaders by representing HearingLifeas an advocate to making a life changing difference.
•Ensure clinic inventory meets a sustainable level to drive business including accuraterecordkeeping of inventory.
•Become a subject-matter expert with “All The Right Things” model specifically the ProfessionalSales Presentation as part of Patient journey which includes conducting hearing demo, livespeech testing and continuous communication with “Tested Not Treated” (TNT) Patients.
Drive Patient satisfaction by taking initiative, lead Team Members to increaseproficiencyincluding but not limited to daily clinic huddles, maximize active schedulemanagement,confirmation calls, and 3rd party referrals.
•Adhere to “Tested Not Treated” (TNT) process by developing a multi-step plan to build trustand commitment with Patients while focusing on providing quality Patient care includingbutnot limited to listening & understanding Patient needs, educate Patient on the value andbenefitof life hearing aids, call TNT Patient within a 24 hour window to check-in, andschedule anappointment.
•Support Telehealth initiatives (Remote Care) to expand Patient care and product portfolioincluding but not limited conducting hearing tests, coach and educate Patients on hearing aiddevices.
•Ensure timely compliance of Patient outcome notes in company approved Patientrecorddatabase.
•Promote and adhere to HearingLife’s Core Values while executing the basics –We create trust,We are team players, We apply a can-do attitude, We create innovative solutions.Licensing Requirements:
•Maintain an active Hearing Aid Dispensing License in accordance with state requirements.
•Maintain continuing education requirements based on state requirements.Qualifications:
•A minimum of two years of professional experience; previous experience in selling hearingaids in an Audiology/dispensing practice. In lieu of two years of experience, demonstratedprevious experience or training or equivalent combination of education and experience.
•Continue to develop professionally by staying current with latest updates, attendingcontinuing education opportunities, following professional publications
.•Exceptional critical thinking skills to analyze Patient’s situation.
•Excellent interpersonal skills to engage and motivate Patients and third parties.
•Skill in handling sensitive matters and Patients with tact, courtesy, and discretion
.•Demonstrated ability to manage multiple tasks efficiently, including determining priorities,organizing work, and working independently in a fast-paced environment.
•Ability to communicate test results and interpret and propose treatment in a manner easilyunderstood by Patients.
•Technically savvy with computer and systems including intermediate knowledge of MSOffice Suite specifically word and excel.Key Job Competencies:
•Compassion•Interpersonal Skills•Results Driven•Critical-thinking skills•Leadership•TeamworkTravel:Some local and overnight travel may be required.
Occupation Classification Requirements:
- Hearing Aid Specialist