AudiologyOnline Phone: 800-753-2160
Connect Hearing - May 2019

Director of Audiological Care

Traveling, Naperville, IL

Director of Audiological Care
2019-12-01Full-time
Traveling, Naperville, IL

The Director, Audiological Care role directs, oversees, supports and guides the Audiological Care professional practice of the organization to ensure success of the corporate strategic plan goals and

Director of Audiological Care Director of Audiological Care
Director of Audiological Care

Director of Audiological Care

Connect Hearing Full Time
  • Audiologist
  • Audiology Private Practice
    Traveling, Naperville, IL
    Tel: 331-229-8201
    Connect Hearing

    Connect Hearing
    Tel: 331-229-8201
    Hiring Contact
    Date Posted: 2019-09-17

    Traveling, Naperville, ILFull Time | Audiology Private Practice
    Posted: September 17th, 2019
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    The Director, Audiological Care role directs, oversees, supports and guides the Audiological Care professional practice of the organization to ensure success of the corporate strategic plan goals and objectives.  This role provides ongoing support to the Regional Trainers, Regional Directors, Senior HCPs and to Hearing Care Professionals in the areas of Professional Practice, Counseling and Compliance to ensure we deliver consistently and professionally on our promise to help more people stay connected.  Working as part of the Professional Practice Team, the Director, Audiological Care will provide training, coaching, mentoring and support for Hearing Care Professionals throughout the organization.  The Director, Audiological Care will also provide regular input and support to the VP Audiological Care in the development of policies, processes, tools, projects and compliance, etc. The focus of the Director, Audiological Care is on continuous improvement, consistent quality of care and ensuring we are delivering the best client experience and outcome for our customers. 

    Training/Coaching/Mentoring:

    • Provide training and/or coaching to professional staff as assigned and as it relates to hearing assessment, sales process, hearing aid product knowledge, making appropriate hearing aid recommendations, hearing aid fittings and follow-ups, hearing aid trials and demonstrations, various third party requirements and other areas that may become relevant
    • Provide mentoring or aid in the selection/management of other consultants as mentors
    • Lead the Senior HCPs in personal development and coaching abilities
    • Provide oversight of HCP Trainee program to ensure Trainees and Sponsors are proceeding through the program in a timely and thorough manner
    • Assist with the management of student placement/practicum requests

     

    Product Integration and Delivery

    • Lead the development of training materials and plans for delivering product training/information for Connect Hearing core products
    • Lead the development of training materials and tools for training/coaching the various Connect Hearing processes, work flows and SOPs
    • Deliver product training that is centered around integrating products into our Connect Hearing Cycle of Sales process using the Technology Tool
    • Responsible for Lyric training/follow-up/support

     

    Quality Management Initiatives

    • Participate in quality practice management initiatives and programs as needed
    • Act as a member of the Connect Hearing US Compliance Committee to represent professional practice matters

     

    Innovation:

    • Participate in the development/creation of new systems/processes/procedures as assigned
    • Participate in the evaluation of current clinical processes for the purposes of working toward continuous improvement

     

    People Management:

    • Manage and supervise the responsibilities and workload for three direct reports, ensuring professional development and a high-level of performance

     

     

    Occupation Classification Requirements:

    • Audiologist
    Please check the box above if you meet this job's requirements
    Director of Audiological Care

    Contact

    Connect Hearing
    Connect Hearing
    Phone: Pref 331-229-8201
    ID: 271235