Hearing Instrument Specialist

HIS Assistant Purpose Statement:

To help more people hear better by supporting the Hearing Care Provider in providing clinical expertise to treat hearing loss while ensuring a positive patient experience. 

Position Summary:

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904.  HearingLife operates more than 600 hearing care centers across 42 states.  We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals.  Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.  This Team Member must uphold the HearingLife Core Values:

• We create trust
• We are team players
• We apply a can-do attitude
• We create innovative solutions

The HIS Assistant acts in accordance with required industry and state professional licensing standards and local practice scope and is responsible for supporting the Hearing Care Provider in growing and maintaining the practice. This includes supporting the achievement of all financial goals as well as offering best in class modern hearing healthcare assessment and treatment. The HIS Assistant will participate in creating an exceptional Patient journey through Patient care and appropriate treatment options.

Essential Job Functions:

• Work with the Hearing Care Provider to provide quality care and aftercare of dispensing services such as hearing tests, hearing aid fittings, and educating hearing aid users on daily device use and care instructions.
• Perform checks on hearing aids and other amplification devices, including but not limited to troubleshooting, conducting repairs to hearing aids, creating earmolds, and cleaning hearing aids. 
• Partner with the Hearing Care Provider to drive sales and key business metrics through daily clinic huddles, active schedule management, confirmation calls, and 3rd party referrals.
• Exhibit friendly and courteous behavior in all patient interactions. Continuously build rapport and develop patient relationships.
• Support the Hearing Care Provider in recording patient outcome notes in company patient record database.
• Promote and uphold HearingLife’s Core Values: we create trust, we are team players, we apply a can-do attitude, we create innovative solutions.
• Job description is not intended to include an inclusive list of responsabilities.  Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Licensing Requirements:

• Maintain an active Hearing Aid Dispensing License in accordance with state requirements.
• Maintain continuing education requirements based on state requirements.

Supervisory Responsibilities:

Position does not have any Supervisory responsabilities.

Key Job Competencies:

• Compassion
• Interpersonal Skills
• Results Driven
• Critical-thinking skills
• Leadership
• Teamwork

Travel:

Some local and overnight travel may be required throughout the HearingLife market.