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The Lifestyle Experience: Creating a System that Maximizes the Patient Journey

View Course Details Please note: exam questions are subject to change.


1.  A ___________allows other people in the practice to do things that drive the success of the business.
  1. Business system
  2. Marketing plan
  3. Testing protocol
  4. Brand
2.  A system provides a way to:
  1. Purchase Office equipment
  2. Demo hearing aids
  3. Optimize practice performance
  4. None of the above
3.  A key objective of branding is to create a relationship of:
  1. Business
  2. Trust
  3. Professionalism
  4. Benefit
4.  What issue do you need to define to ensure your practice is the automatic response for patients that have a hearing loss?
  1. Your hedgehog
  2. Your brand
  3. Your office layout
  4. All of the above
5.  The front-line staff must be trained to establish:
  1. Trust in the practice
  2. Confidence in the practice
  3. A call to action via an appointment
  4. All of the above
6.  A system to track the performance of the front-line staff that enables the practice to improve customer services is:
  1. Frontline Source
  2. Call Source
  3. Call Monitor
  4. Frontline Monitor
7.  Which of the following play an important role building patient trust and enhancing their journey?
  1. Furniture
  2. Color scheme
  3. Hospitality
  4. All of the above
8.  Income tools can be used to ____________ patient lifestyle and assist in patient counseling.
  1. Assess
  2. Post-Assess
  3. Pre-Assess
  4. None of the above
9.  The ___________ assists in the selection of the best hearing aid to meet patient lifestyle needs.
  1. COAT
  2. PLEP
  3. COSI
  4. HINT
10.  The Starkey Inspire Lifestyle tool on-line assessment of patient lifestyles is located on the:
  1. QuickFit Screen and Fine-Tuning Screen
  2. Get Started Screen and Left Navigation Bar
  3. Data Log and Left Navigation
  4. Get Started Screen and Fine-Tuning Screen

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