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Improving Understanding with Communication Strategies Part 2 (Adults, Professionals)

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1.  People with hearing loss should be assertive because:
  1. That's the communication style exhibited by most people.
  2. They shouldn't be assertive; they should be aggressive.
  3. Most people with normal hearing are passive.
  4. None of the above.
2.  When making a request for clarification, it is important to be specific because:
  1. Non-specific strategies are mostly ineffective.
  2. The speaker prefers to be guided as to what to do.
  3. It lets the speaker know why the utterance was missed.
  4. All of the above.
3.  An example of a well-worded and likely-to-be-effective request for clarification is:
  1. "Please don't mumble, I have a hearing loss."
  2. "Please repeat that."
  3. "I can understand you better if you speak slower."
  4. "I didn't get that."
4.  An under-used but effective strategy is to:
  1. Ask for a repetition.
  2. Ask for a rephrase.
  3. Say, "Pardon me?"
  4. None of the above.
5.  It is important to guess if one did not understand the full utterance because:
  1. People with hearing loss understand more often than they think.
  2. They should not guess; guessing leads to more misunderstandings.
  3. When one guesses, the speaker feels as if you are trying and is more likely to continue the conversation.
  4. a and c
6.  Clear Speech can:
  1. Help family members be better understood.
  2. Improve understanding 25%.
  3. Taught to family members.
  4. a, b and c
  5. a and c
7.  An example of an anticipatory strategy is:
  1. Reviewing the names of party guests.
  2. Reading the synopsis of a play.
  3. Getting a meeting agenda ahead of time.
  4. All of the above.
8.  Which of these statements is true?
  1. People with hearing loss naturally develop effective coping skills, but family member do not.
  2. Non-specific strategies are often used and often ineffective.
  3. It would be better to be a below average CI user and aggressive than to be a higher than average CI user and passive.
  4. None of the above.
9.  Conditions that make hearing in a restaurant problematic are:
  1. Acoustics of the restaurant
  2. Background noise
  3. Lighting
  4. Shape of the table
  5. All of the above
10.  When navigating the passenger should be positioned:
  1. In the back seat behind the driver
  2. In the front passenger seat
  3. The driver with hearing loss should not rely on a passenger to navigate
  4. None of the above

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