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The Numbers Don't Lie: Audiology Key Performance Indicators in an ENT Practice
Please note: exam questions are subject to change.
1. KPI stands for
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2. The main purpose of a KPI is: __________________
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3. According to the paper, for any audiology (or hearing aid dispensing) practice there are two major types of goals: patient experience goals and _______ goals
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4. The foundation of the hierarchy of success is ______.
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5. Some of the main attributes of establishing a healthy office culture include:
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6. Typically, based on the experiences of the authors, a practice needs to re-evaluate their mission and goals, about every __ month(s)
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7. Which of the following is NOT one of the so-called critical KPIs:
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8. What of the following is the best definition of a benchmark:
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9. The essential role of all effective managers is to:
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10. Once you have identified a gap between a benchmark and the actual performance in your practice, judged against that benchmark, the next logical step, according to the paper is to:
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