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The Numbers Don't Lie: Audiology Key Performance Indicators in an ENT Practice

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1.  KPI stands for
  1. key performance index
  2. key place identification
  3. key place indicator
  4. key performance indicator
2.  The main purpose of a KPI is: __________________
  1. help a practice define and measure progress toward a goal
  2. measure office culture for all key stakeholders
  3. increase value of professional services
  4. all of the above
3.  According to the paper, for any audiology (or hearing aid dispensing) practice there are two major types of goals: patient experience goals and _______ goals
  1. outcome-based
  2. hearing aid performance
  3. financial
  4. existential
4.  The foundation of the hierarchy of success is ______.
  1. profitability
  2. goal and objectives
  3. mission and values
  4. culture
5.  Some of the main attributes of establishing a healthy office culture include:
  1. Articulating a clear mission
  2. Determining your roadmap for success
  3. Clearly defining roles, daily routines and goals
  4. All three listed above are part of a strong and healthy culture
6.  Typically, based on the experiences of the authors, a practice needs to re-evaluate their mission and goals, about every __ month(s)
  1. 2
  2. 6
  3. 18-24
  4. 24-36
7.  Which of the following is NOT one of the so-called critical KPIs:
  1. hearing aid revenue
  2. hearing aid volume
  3. hearing aid performance
  4. hearing aid gross profit
8.  What of the following is the best definition of a benchmark:
  1. a standard of performance against the performance in your practice can be measured or judged.
  2. a patient test supported by good evidence or research
  3. a written statement of expected performance over time
  4. any of the above would be considered part of an effective benchmark
9.  The essential role of all effective managers is to:
  1. set targets and goals
  2. talk about performance
  3. measure results
  4. all of the above
10.  Once you have identified a gap between a benchmark and the actual performance in your practice, judged against that benchmark, the next logical step, according to the paper is to:
  1. gather more data
  2. identify another KPI before moving ahead
  3. put a specific plan in place to close the gap
  4. take immediate action by doing one of the points (a, b or c) listed above

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