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Audiological Empathy: What is Empathy, Without Being Engaged?

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1.  The Humes et al. (2017) study regarding service delivery suggested:
  1. Hearing aids make little to no difference in quality of life for patients.
  2. Hearing aids make a significant difference in quality of life for patients.
  3. The audiologist is the driving force behind patient acceptance of hearing aids.
  4. None of the above.
  5. Experience
2.  Empathy fuels ___________ while sympathy drives ____________.
  1. happiness; Sadness
  2. Care; Concern
  3. Detachment; Connection
  4. Connection; Disconnection
3.  Which of the following is a strong determinant of therapy success?
  1. Patient attitude
  2. Pure tone thresholds
  3. Hearing aid features
  4. None of the above
4.  The societal definition of empathy is:
  1. Offering emotional support to another person.
  2. Judging the behaviors and feelings of another.
  3. An emotional exchange of communication between two parties.
  4. The ability to share and understand the feelings of another.
5.  The medical definition of empathy is:
  1. The act of judging the emotional state of another without experiencing that state oneself.
  2. The act of correctly acknowledging the emotional state of another without experiencing that state oneself.
  3. The act of objectively acknowledging the behavioral state of another by experiencing that state oneself.
  4. None of the above.
6.  Empathy builds ________ between the healthcare provider and the patient.
  1. Trust
  2. Communication
  3. Disclosure
  4. All of the above.
7.  Engagement is the act of drawing favorable:
  1. attention
  2. Interest
  3. Commitment
  4. All of the above.
8.  Neurological science demonstrates the same brain regions that process our first-hand experiences of pain are ____________ when we observe other people in pain.
  1. Are completely inactive
  2. Are also activated
  3. Show varying degrees of activity
  4. None of the above
9.  ____________________ is/are a critical component of practicing effective empathy.
  1. Audiologic test results
  2. Patient medical history
  3. Nonverbal communication
  4. Experience with amplication
  5. Comfort
10.  The WHY of Audiology supports empathy and the interconnected relationship between:
  1. the provider, the patient and the patient's life.
  2. the technology, the provider and the patient.
  3. the test results, the therapy and the outcome.
  4. the literature, the test protocol and the recommended intervention.

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