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Real Stories of ReSound Assist: Best Practices for Implementation

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1.  How can ReSound Assist free up time in one's daily clinical schedule? ReSound Assist requires one to book a fifteen-minute appointment instead of a thirty-minute appointment. ReSound Assist can allow a clinician to avoid scheduling a thirty-minute appointment for a hearing aid adjustment that may take only five minutes. ReSound Assist may allow you to service more patients in a thirty-minute time slot instead of scheduling one patient in house for that same amount of time. Both B and C are potential ways ReSound Assist can free up time in one's daily clinical schedule.

2.  Which patients should be offered to use ReSound Assist? Patients that have smart phones and seem comfortable with technology or who have a caregiver that is technologically savvy. Every patient. Patients that live great distances away from clinic. All of the above - what patients once offers ReSound Assist is clinician and clinic dependent.

3.  Thumper Johnson utilizes ReSound Assist in a unique way. Which statement describes this way? Uses ReSound Assist to complete a first fit. Uses ReSound Assist to adjust programming of hearing aids during follow-up visits instead of connecting the hearing aids to ReSound fitting software. The patient reprograms his/her own hearing aid using ReSound Assist. The patient never needs to return to the clinic once ReSound Assist is activated.

4.  If a patient is not happy with the new program settings received from the clinician via ReSound Assist, what option does the patient have? The patient may return to the previous settings or "roll back" the settings. The patient must call the clinician. The patient can tap "Cancel." The patient has no option s at this point.

5.  How many ReSound Assist requests can a patient have open at one time? 3 4 5 6

6.  How could one incorporate ReSound Assist into his/her business model? Offer a certain number of ReSound Assist requests with different hearing aid packages. Offer a flat number of ReSound Assist requests with all hearing aids packages. When the patient runs out of ReSound Assist requests, allow for the purchase of additional requests. Offer as a service with no charge. All the above are options and dependent on the clinic.

7.  What feature can patients use to provide feedback about program changes to the clinician? Rate My Sound Rate My Program Rate My Hearing Aids Rate My Clinician

8.  What is one common request that patients make through ReSound Assist that was mentioned by the panel? Need for high-frequency changes Need for removal of programs Need for feedback control Need for help finding my hearing aid

9.  What can GN Online Services offer a clinic? Provides analytics on ReSound Assist usage Allow to shift patients to other clinicians during vacation time Can change the outgoing message that the patient will receive after initiating a ReSound Assist request All the above

10.  What is one benefit when using Quick Buttons in the ReSound Assist 3D app for a patient? Difficult to operate until you understand how to use them Patients can use the Multi Mic to initiate changes Immediate adjustments for specific or new listening environments Patient can use buttons on side of phone to activate