AudiologyOnline Phone: 800-753-2160


Starkey Evolv AI - August 2021

What is the Process for Performing a Starkey TeleHear Live Session?

Andrea Hannan-Dawkes, AuD, FAAA

January 24, 2022

Share:

Question

What is the Process for Performing a Starkey TeleHear Live Session?  

Answer

This last year was the year of telehealth, remote medicine, telemedicine, whatever term you want to use. A recent study has shown that 73 percent of patients have stated they will continue to use remote health or telehealth services in the future even once we get past this global pandemic. Telehealth and teleaudiology is here to stay.

With that in mind, we're again excited to introduce the latest update to our remote programming system which we now call TeleHear. With TeleHear, you really have the ability to meet your patients wherever they may be. We've expanded the feature set, the tools that you have at your disposal when it comes to interacting and working with your patients in a TeleHear setting. Now with TeleHear, using live remote adjustment with an audio visual, basically video chat capability, you can do now what we refer to as first fit features. You can run feedback cancellation, for instance.

You can run the in-situ audiometry. You can run the verify comfort.  You can do these at any time as a follow-up of course, appointment. Then we carry over the previous features of previous tools that you had at your disposal, and we add to them a huge list of additional tools that you can access via TeleHear. Not only can you do your basic adjustment of sound quality, but you can now go in and assign or change memories.

You set an appointment as you would with any patient, only your meeting remotely, instead of them coming into the office. You or the patient can launch the session at the dedicated time. The patient explains the adjustments that they need, the sound quality, things that they need addressed, whatever it might be, they do that from their smart device.

You, the professional, are interacting via the inspired dashboard with your camera and microphone to be able to do the video chat. You make the changes, sync them to the hearing aids, and away you go. It really is very, very much like having the patient there in front of you, it's just done through a virtual office, if you will. Simple and really easy to use and more flexible than ever before. You can see now with Evolv AI that these devices are really designed for effortless hearing, designed for effortless selection from you and the patient, and for an effortless connected experience.

This Ask the Expert is an excerpt from Evolving into Effortless: Starkey’s Next Generation of Hearing. For more information, visit www.starkey.com or visit Starkey's Partner Page on AudiologyOnline.


andrea hannan dawkes

Andrea Hannan-Dawkes, AuD, FAAA

Education and Training Division

Dr. Andrea Hannan Dawkes joined Starkey in 2010 as a member of the Education and Training team.  In her current role as a senior member of the group, she assists in the development of educational materials, leads training classes, and serves as the liaison for Starkey’s university and student initiatives.  Prior to joining Starkey, Dr. Hannan Dawkes worked as a clinical audiologist in a variety of prominent medical centers, served as an audiology clinical supervisor and adjunct faculty member at Hofstra University, and contributed to research efforts involving signal detection, hearing aid performance, and signal processing.  She earned her Master of Arts degree in Audiology from the University of Maryland at College Park and her Doctor of Audiology degree from the Arizona School of Health Sciences.


Related Courses

Meeting Patients Where They Are with TeleHear Synchronous Remote Programming
Presented by Andrea Hannan-Dawkes, AuD, FAAA
Recorded Webinar
Starkey

Presenter

Andrea Hannan-Dawkes, AuD, FAAA
Course: #37638Level: Intermediate1 Hour
  'Very pleasant person to listen to'   Read Reviews
Telehealth applications like Starkey’s TeleHear synchronous remote programming feature provide opportunities to delight patients and professionals. With user acceptance ratings comparable to in-office sessions, it makes hearing aid programming effortless from the first fit forward. It’s easy to use, engaging, and ensures timely hearing healthcare can be provided for patients who lead busy lives or for whom obstacles make office visits difficult or impossible. This course will explain everything professionals need to know to use TeleHear to meet patients where they are.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Inspire: A New Dimension in Fitting Software
Presented by Andrea Hannan-Dawkes, AuD, FAAA
Recorded Webinar
Starkey

Presenter

Andrea Hannan-Dawkes, AuD, FAAA
Course: #29722Level: Intermediate1 Hour
  'It helped me explore the various areas that I always forget about'   Read Reviews
Simple to use an intuitive programming software is a key component of every hearing aid fitting. The latest version of Starkey's Inspire software continues to be not only easy to use, but also provides tools for every step of your patient's journey to better hearing. This session will focus on a live walk through of the Inspire software.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Inspire Fitting Series II: Effortless Hearing for Patients
Presented by Sarah Lewandowski, AuD, FAAA, Andrea Hannan-Dawkes, AuD, FAAA
Recorded Webinar
Starkey

Presenters

Sarah Lewandowski, AuD, FAAAAndrea Hannan-Dawkes, AuD, FAAA
Course: #37418Level: Intermediate1 Hour
  'It was very informative'   Read Reviews
Starkey is excited to bring you a three-part series on the Inspire fitting software for an in-depth look at the professionally driven and patient-focused tools that make fitting Starkey hearing aids effortless. This course, the second of three in this series, will focus on the Inspire features that provide effortless hearing for patients. We’ll discuss the implementation of Starkey Sound for optimizing speech and music signals and for effectively managing background noise, and we’ll also review Multiflex Tinnitus Technology and Frequency Lowering. You’ll learn how to provide patients with the sound quality and performance they want with the fitting flexibility you need. The final future course in this series will explore effortless fine tuning and follow up tools to further customize patient fittings.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Hearing Care Anywhere: Give Your Patients the Edge with Remote Programming
Presented by Andrea Hannan-Dawkes, AuD, FAAA
Recorded Webinar
Starkey

Presenter

Andrea Hannan-Dawkes, AuD, FAAA
Course: #34607Level: Intermediate1 Hour
  'I felt the information given gave me confident to try it'   Read Reviews
Patients deserve the best hearing possible and also the best service possible. Starkey’s Hearing Care Anywhere remote programming feature allows professionals to easily and quickly provide hearing aid adjustments without the need for a face-to-face meeting. This course will focus on how to use Hearing Care Anywhere to serve individuals with health, mobility or travel challenges and will outline the many benefits remote programming provides to both patients and professionals.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Exceptional Patient Care with Hearing Care Anywhere
Presented by Andrea Hannan-Dawkes, AuD, FAAA
Recorded Webinar
Starkey

Presenter

Andrea Hannan-Dawkes, AuD, FAAA
Course: #42844Level: Intermediate1 Hour
  'I always, always enjoy the professionalism of this presenter'   Read Reviews
The ability to provide exceptional patient-centered care has taken on new dimensions of ease and convenience with Starkey’s Hearing Care Anywhere remote programming feature. With two applications designed to meet the unique needs of hearing aid users and professionals, it’s changed what’s possible to effectively and efficiently care for those using amplification. Live Sessions (synchronous) and Remote Adjustments (asynchronous) allow hearing aid counseling and programming from the safety and convenience of the patient’s own day-to-day environments. This course will discuss the benefits Hearing Care Anywhere provides patients and caregivers, the value it brings to professionals, and explain the set up and use of both the Live Sessions and Remote Adjustments features.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Our site uses cookies to improve your experience. By using our site, you agree to our Privacy Policy.