CaptionCall
Life is Calling
Connect Your Hearing Health Patients with Captions

CaptionCall, part of Sorenson's family of hearing health and language services, helps people with hearing loss use the telephone with confidence. Real-time captions let patients read what callers say, so they can stay socially engaged and connected to the people who matter most.
CaptionCall and hearing health
Communication and connection are integral to mental health and quality of life. CaptionCall is a valuable addition to your patients' hearing health care treatment plan. Help them regain their confidence on the phone.

Are my patients eligible?

Anyone with hearing loss that makes captions necessary to communicate on the phone effectively is eligible for CaptionCall service. If a patient struggles to understand phone calls because of hearing loss and you think phone call captioning could help, you may refer them to CaptionCall.
Why patients love CaptionCall
CaptionCall provides a hearing assistance solution that enables users to make and receive phone calls with visual captions.
Captioned communication for confidence
With accurate, real-time captioning, patients can participate fully in conversations with loved ones and healthcare providers.
User-friendly connection
Our Red Carpet Service and familiar design and operation make it easy for patients to get started with CaptionCall.
No missed details
Patients can save their call transcripts and review them for important information like dates, addresses, and medical instructions.
Hearing aid compatibility
The CaptionCall phone is TIA-1083-certified and works with Bluetooth devices, so patients can connect their hearing aids.
Mobile app option
CaptionCall Mobile turns the patient's phone into a call captioning screen, so they can get captions anywhere.
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Continuing Education
Introduction to CaptionCall Mobile IP CTS and Bluetooth Connectivity

Course: #41584Level: Introductory0.5 Hours
Introduction to CaptionCall IP CTS

Course: #41585Level: Introductory1 Hour
Introduction to CaptionCall IPCTS

Course: #40207Level: Intermediate1 Hour
Introduction to CaptionCall by Sorenson

Course: #39313Level: Intermediate1 Hour
One Sorenson: Suite of Services

Course: #39314Level: Intermediate0.5 Hours
Videos
Provider Resource: How the CaptionCall Mobile Works
February 19, 2026
Keep your patients connected with CaptionCall Mobile. This concise overview illustrates how CaptionCall’s real-time captioning app assists those with hearing loss, offering them the clarity and...
Watch VideoNews
CaptionCall Phones Now Have Bluetooth
September 4, 2018
Low-Cost Internet Options for CaptionCall Users
August 20, 2018
CaptionCall, LLC Receives TIA-4953 Certification
February 2, 2017
Articles
Hearing Loss & Aging: A Public Health Perspective
April 22, 2019
Improved Speech Understanding Using Closed Captioning on the Television and Telephone
August 20, 2018
The Importance of Television Closed Captioning and Captioned Telephone Service for People with Hearing Loss
January 15, 2018
Ask the Expert
How is Hearing Loss Related to Cognitive Decline and Dementia?
July 15, 2019
What are a Few Effective Communication Strategies?
May 31, 2019
Communicate Confidently with CaptionCall
April 16, 2018
Interviews
How Internet Protocol Captioned Telephone Service (IPCTS) Can Help Those with Hearing Loss.
February 1, 2026
An Introduction to CaptionCall by Sorenson IPCTS
February 1, 2025
An Introduction to CaptionCall by Sorenson & Internet Protocol Captioned Telephone Service
February 1, 2023



