Troubleshooting can be difficult from a technical perspective and often becomes more difficult when considering the human factors of both wearers, like ambiguous descriptions from non-technical people, and hearing health care professionals, whose skill may vary based on knowledge and experience. This course seeks to demystify troubleshooting by providing an overview of current technology, a systematic review of each component and a disciplined approach for cross checking the technology.
Upcoming Live Webinars
CEUs/Hours Offered: AAA/0.1 Intermediate; ACAud/1.0; AHIP/1.0; BAA/1.0; CAA/1.0; IACET/0.1; IHS/1.0; Kansas, LTS-S0035/1.0; NZAS/1.0; SAC/1.0
View this Course on Demand
- After this course, participants will be able to describe the primary components of a hearing aid.
- After this course, participants will be able to identify common problems associated with each component of a hearing aid.
- After this course, participants will be able to create and apply strategies for fixing issues, making adjustments and realigning expectations.
|0-10 Minutes||Modern hearing aids and their components|
|10-25 Minutes||Common problems with each component|
|25-35 Minutes||In-person tips for quick fixes|
|35-45 Minutes||Tools for a constructive conversation|
|45-55 Minutes||Real world examples|
|55-60 Minutes||Closing and questions|
Erika Porter joined Phonak as a Clinical Trainer in April of 2019. She received her bachelor’s degree in Speech and Hearing Science and master’s degree in Communication Disorders-Audiology from Arizona State University. She later went on to earn her AuD from A.T. Still University. Prior to joining Phonak, Erika worked in private practice settings providing tinnitus and hearing aid services. She especially enjoyed helping families through the journey of better hearing. She is currently based in Phoenix, AZ.
Sponsor Disclosure: This Course is presented by Phonak in partnership with AudiologyOnline.
Content Disclosure: This learning event focuses on Phonak products and services and will not include info on other products or services.
Course participation information
To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.
Login and logout times will be recorded and documented.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a AudiologyOnline member. Participants must complete the entire course; partial credit is not allowed.
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American Academy of Audiology
AudiologyOnline is approved by the American Academy of Audiology to offer Academy CEUs for this activity. The program is worth a maximum of 0.1 CEUs. Academy approval of this continuing education activity is based on course content only and does not imply endorsement of course content, specific products, or clinical procedure, or adherence of the event to the Academy's Code of Ethics. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.
Australian College of Audiology
AudiologyOnline courses are approved for Continuing Education Points by the Australian College of Audiology. Automatic ACAud Approval Number 20000. This course is offered for 1 CEP.
Association of Hearing Instrument Practitioners of Ontario
The Association of Hearing Instrument Practitioners of Ontario (AHIP) represents and guide its members in their practice which include, the testing and selecting, fitting and dispensing hearing instruments and associated devices in the best interest of the hard of hearing of Ontario. Audiology Online is an approved provider of approved educational activities for AHIP Members. One hour of coursework equals 1 Continuing Education Unit (CEU).
British Academy of Audiology
This course has been accredited with 1 CPD point/s by the British Academy of Audiology.
Canadian Academy of Audiology
The Canadian Academy of Audiology (CAA) supports and assists its members in the attainment of continuing education towards an individual professional development plan as required by their Provincial Regulatory Colleges and Provincial Associations. Audiology Online is an approved provider of educational activities for CAA members. Each hour of activity may be counted as one Continuous Learning Activity Credit (or equivalent) as allowed by the applicable regulatory college or association.
International Association for Continuing Education and Training
continued, LLC, DBA AudiologyOnline, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.
International Hearing Society
This program is approved by the International Hearing Society and its educational committee, the International Institute for Hearing Instruments Studies. To learn more about earning IHS CE Credit, click here.
Kansas Department for Aging and Disability Services
Kansas Department of Health and Environment: Approved for 1 continuing education clock hours for Kansas licensed Audiologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number LTS-S0035.
New Zealand Audiological Society
This course is offered for 1.0 Continuing Education points through the New Zealand Audiological Society.
Speech-Language & Audiology Canada
Clinically certified members of Speech-Language & Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with AudiologyOnline. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.