Hearing Care Provider/Hearing Instrument Specialist

WHO WE ARE:   

Amplifon was founded on a simple idea: we believe that everyone deserves to hear well and live happy. We are the global leader in the hearing care retail industry and parent company of Miracle-Ear. Since 1948, we have been connecting people and resources to improve the lives of over 50 million people with hearing loss.  

Fast forward to 2021; we are now the global leader in the hearing retail market, opening over 150 Miracle-Ear stores in the last 24 months. And because of that, we would love people with diverse backgrounds to join our team. Our culture is built on compassion, empathy, continual development and diversity, equity, and inclusion. We are providing a space for growth and success, and our people love it.   

We have been committed to connecting customers to the world of sound around them. In partnership with the Miracle-Ear® centers through the Miracle-Ear Foundation®, we have provided over 30,000 hearing aids to more than 16,000 individuals nationwide. Join the Miracle-Ear team and help us break down barriers and give the gift of sound to communities across America.   

WHO YOU ARE:   

As a Licensed Hearing Instrument Specialist, your passion for providing outstanding customer service and hearing health knowledge contributes to our high level of customer satisfaction. Your interpersonal skills and communication will be friendly, helpful, and engaging, and you will work to find the best solution for each customer’s hearing needs.   

As a trusted advisor, you know that each client is affected by hearing loss differently, so you take the time to understand the needs of everyone. From there, you will curate a solution by recommending and dispensing hearing instruments to fit their needs. Additionally, with the assistance of industry-leading technology, you will educate clients on ways to maximize the use of their devices.  

Because you value teamwork, you will partner with front office staff to identify innovative ways to consistently exceed your client’s expectations. Occasionally, we run promotions, so you will have fun creating innovative marketing tactics and community outreach content to connect with potential customers.  

PREFERRED QUALIFICATIONS:  

- Licensed Hearing Instrument Dispenser 

- Knowledge of a wide range of hearing instruments for adult hearing loss 

- A great hearing care professional can establish trust quickly and individualize and customize all aspects of every patient’s case 

- Confidence, attentiveness, empathy, and thorough critical thinking skills will be used as you analyze the patients’ needs  

- Proficient in CRM, Microsoft Office, and POS (Point of Sale) Systems  

- Excellent interpersonal customer service  

- Solution-based problem solver with the ability to make quality decisions  

WHAT WE OFFER:  

- Monthly Bonus (calculated based on sales)  

- 401(k) Matching  

- 2-weeks of accrued vacation time, 8-paid holidays, and 1-paid volunteer day  

- A Comprehensive Health Insurance (Medical, Dental, and Vision)  

Diversity, Equity, and Inclusion:  

Amplifon is committed to providing an equitable workforce environment through our diverse and inclusive initiatives. Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity. At Amplifon, we provide a space where employees feel empowered to bring their authentic selves to work every day. Connections matter and we see storytelling as a way, to bring people together, creating an open dialogue to foster change, acceptance, and understanding. We are dedicated to building an environment that nurtures individuals to be bold, think differently, and stand out from the crowd. Each of us plays a role in creating a safe and inclusive environment to establish a workplace culture of various backgrounds, perspectives, and skillsets. Representation matters, but more importantly, creating measurable change as we continue to help our customers rediscover the gift of sound.  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.