Experience, Skills, Education & Licenses/Certifications
Required:
● Hearing Aid Dispenser or Audiologist License or Registration as required by state law.
● Training as required by state law.
● Hearing Aid Specialist:
o Associate or bachelor’s degree in hearing instrument sciences or a high school diploma/equivalent, associate, or
bachelor’s degree in any field other than hearing instrument sciences and successful completion of a training program
in hearing instrument sciences approved by the Board.
o Must hold current certification through the National Board for Certification in Hearing Instrument Sciences (NBC-HIS)
o Passing scores on both the International Hearing Society (HIS) Written and Practical Dispensing Examinations.
● Dispensing Audiologist:
o Doctoral Degree from an educational program accredited by ASHA or the Commission for Audiology Education.
o Passing scores on both the International Hearing Society (HIS) Written and Practical Dispensing Examinations.
● Costco Ear Impression Certification demonstrating a passing score on written and practical tests.
● Hazard Communication and JHA (initial assignment), Professionals HIPAA Training (prior to working in department),
Costco Hazardous Materials DOT Training Course: Part 1 (within 30 days and then every year), Costco Hazardous
Materials DOT Training Course: Part 2 (within 30 days and then every year), Ear Impression Certification: Written &
Practical (within 30 days), Audiometric Evaluation & Fitting Protocol Acknowledgement (prior to working in department and
then every year), Health Center FCRA (prior to working in department), Hazmat Universal Waste Training- Short Version
(within 30 days and then every year), Option STOP Training (within 30 days), any additional certifications or training as
required by department.
● Must be current on annual safety training within 30 days of hire.
● Ability to travel by air and/or auto, sometimes with short notice.
Position Summary
Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid product and
supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and
ethics.
Job Duties/Essential Functions
● Achieves benchmarks and goals, using methods/strategies that are consistent with the Code of Ethics
● Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP). Provides mentoring and hands on training that
aligns with the HAAP curriculum. Follows Costco’s training guidelines and reviews opportunities and successes with
apprentice each week.
● Provides prompt courteous member services and responds to any customer problems. Properly trains customers in caring
for their hearing devices, such as intrinsic cleaning and brushing.
● Communicates with members via phone providing general information about the hearing aid department, general
troubleshooting guidance, and schedules member appointments.
● Performs administrative duties consisting of using the office management system to maintain member records and
schedule appointments, maintains department inventory, orders supplies, answers phone and returns calls left via
voicemail.
● Assists members with scheduling appointments, answering questions about products and services, device evaluation and
services as allowed by state law.
● Checks in and stores all daily receiving, including assembling and/or charging member devices for delivery.
● Performs Hearing Aid Dispenser duties consisting of member consultations and exams. Uses equipment located within the
department to conduct testing and ear impressions in a manner which is safe to the member and consistent with a passing
score on the ‘Ear Impression Certification Exam’. Recommends hearing devices, places orders and refers for further care if
needed. Uses tooling and equipment to perform fittings, adjustments and cleanings on hearing aid devices.
● Loads, operates cash register, and performs money transactions with customers.
● Follows safety and security procedures, follows PPE requirements, and maintains cleanliness of the department.
● Travels, including some weekends, as business needs require, to assist other hearing aid departments.
● Ensures proper procedures for cleaning and infection control are implemented.
● Ensures proper cleanup and disposal of hazardous materials.
● Regular and reliable workplace attendance at your assigned location.
Ability to operate vehicles, equipment or machinery
● Computer, phone, fax, copier, cash register, hand-held scanners, audiometer, probe microphone measurement equipment,
manual and video otoscopes, hearing instrument test box, impression gun and/or syringe, hearing aids & accessories, hearing aid modification & maintenance equipment
We offer a comprehensive package of benefits including paid time off, health
benefits - medical/dental/vision/hearing aid/pharmacy/behavioral
health/employee assistance, health care reimbursement account, dependent
care assistance plan, short-term disability and long-term disability insurance,
AD&D insurance, life insurance, 401(k), stock purchase plan to eligible
employees.
Pay range: $21.00/hr - $32.90/hr, Hourly
Extra Check eligible based on hours paid
Occupation Classification Requirements:
- Hearing Aid Specialist
