AudiologyOnline Phone: 800-753-2160

Hearing Instrument Specialist Trainee (Licensure Track)

Austin, TX

Austin, TXFull Time | Outpatient Clinic
Posted: March 12th, 2023

The Hearing Instrument Specialist Trainee will be trained in all aspects of hearing aid fittings, service/repairs, and sales, including product knowledge, testing, diagnosis of hearing loss, fittings and sales of hearing products and accessories, patient counseling, and aural rehabilitation. They will also be trained and prepared to meet and provide services to patients remotely through Audibel's TeleHear program. HIS Trainees must complete the requisite for a dispensing license and practice within applicable state law prior to obtaining said licensure. Audibel will sponsor, train and fund the process and fees of obtaining said license.

The training program will include the apprentice working with their assigned sponsor.  Trainees will receive additional training via job shadowing of other practitioners which may include travel to other locations.  Study materials and testing fees, and travel arrangements will be paid by Audibel.

Our Culture

  • An experienced team built around a culture of professional growth and knowledge-sharing.
  • We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices.
  • We serve with passion, purpose and excellence.
  • Total Team Approach – Our staff functions together as a cohesive group of hearing professionals.
  • We coordinate the individual expertise of all staff members to provide the best possible care for our patients.

You Will Ensure a Positive Patient Experience

  • Immediately acknowledge, greet and service all guests in a friendly, professional manner.
  • Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
  • Utilize elevated customer service approach and communication style when working with patients.
  • Direct and answer calls in a timely, professional fashion.

You Will Provide Administrative Assistance

  • Schedule and confirm full audiometric evaluations and other appointments.
  • Understand, support and track current marketing initiatives for the clinic.
  • Work with professional staff to obtain and follow-up on referrals from physicians and provide testing data for billing.
  • Enter daily activity in patient management software.
  • Organize office, maintain supplies, and ensure accurate patient files.
  • Protect Patients Privacy, collect insurance information, and complete insurance Authorization.

You Will Contribute Technical Support

  • Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
  • Monitor and facilitate hearing testing in compliance with state laws and regulations.
  • Maintain day-to-day operational procedures.
  • Your duties may be slightly modified depending on your state's guidelines for patient care and licensure.

You Will Complete Varied Tasks

  • Report information to Regional Support Specialist for insurance billing.
  • Follow up on TNS and MED Referrals.
  • Send thank you cards for referral and sales.
  • Make deposits (transportation required) and maintain cashbox.

Results- Performance measures (How to Measure Success)

  • Provide quality Patient Journey experience garnering positive patient feedback.
  • Ensure procedures and policies are being implemented.
  • Data accuracy in patient management software.
  • Recalls for 3-month check and annual exams.
  • Contribute to increases sales for clinic.

Other Duties (Non-Measurable)

  • Support Northland Employee Corporate and/or Department guidelines.
  • Check and verify quality.
  • React to change productively and handle other essential duties as assigned.
  • Assist with development of clinic performance.

You Will Need

  • Highschool or GED required
  • At least 3 years of customer service/patient care experience and or one year of office management.
  • Ability to develop knowledge of software systems including Excel, Word, and
  • Good problem solving, analytical abilities, communication, organizational and interpersonal skills required.
  • Ability to manage all confidential information with complete discretion.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Occupation Classification Requirements:

  • Audiologist OR
  • Audiology Assistant OR
  • Hearing Aid Specialist OR
  • Hearing Instrument Specialist Trainee
Please check the box above if you meet this job's requirements
Hearing Instrument Specialist Trainee (Licensure Track)


Rachel Gran, aPHR
Audibel / Starkey Hearing Technologies
Phone: Pref 612-770-5944
ID: 358687

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