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2021 Practice Management Roundtable: Preparing for the Next Wave of Hearing Care

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1.  Which of the following is false? CaptionCall is funded by a federal program as a provision of the Americans with Disabilities Act CaptionCall is an FCC-authorized captioned telephone service provider The CaptionCall phone is offered by state relay programs The CaptionCall phone and service is offered at no cost to eligible individuals

2.  As a result of COVID-19, what is the primary feature that Active Agers believe medical offices should implement to improve patient experience? Provide more weekend/evening hours Enable better social distancing in offices Lower their prices Offer more telehealth services

3.  What percentage of consumers seeking hearing care researched costs and financing? 17% 30% 50% 82%

4.  ___________ refers to the amount of information that working memory can hold at one time. Brain function Cognitive load Cerebral space None of the above

5.  Cognitive screening in audiology enhances: Patient-centered care Revenue generation opportunities Practice differentiation All of the above