Exam Preview for 41354: Enhancing Patient Satisfaction with Custom

Enhancing Patient Satisfaction with Custom Modifications

Please note: exam questions are subject to change.

1. Which hearing aid modification would be appropriate for a patient having difficulty with removing custom hearing aids from their ears? Patching the shell Adding a removal notch Adding an extended volume control Occlusion reduction
2. What is one benefit of performing in-office hearing aid modifications? Increases return rates Reduces return rates Decreases clinical efficiency Provides a poor level of service
3. Which Starkey custom product CANNOT have the removal handle length changed? Starkey Picasso CIC 10 Starkey Edge AI CIC 312 Starkey Signature Series CIC 10 Starkey Signature Series IIC 10
4. Before beginning any hearing aid modification, what do you need to do? Protect the hearing aid microphones, charging pins (if applicable) and receiver outlets with arrow stickers Test the bonding strength of the adhesives Wash the hearing aid with soap and water Mark the areas to be modified with a permanent marker
5. Custom hearing aid modifications can be used to address what issues or concerns? Audio streaming issues Hearing aid gain concerns Bluetooth connectivity issues Fit issues and dexterity concerns