Streamlining Hearing Aid Troubleshooting with Easy Line™ Pro
AudiologyOnline: What is Easy Line™ Pro?
Dr. Stephanie West Chesnut: Easy Line Pro is an app that HCP (and their staff!) can easily and quickly triage hearing aid concerns. Easy Line Pro will provide troubleshooting tips based on any identified issue or will suggest any hearing aid that needs to be sent in for repair.
AudiologyOnline: Why should hearing care professionals choose Easy Line™ Pro?
Dr. Stephanie West Chesnut: Easy Line Pro frees up clinic time, builds trust between patients and providers, and reduces sending out hearing aids that can be repaired in clinics.
AudiologyOnline: How does Easy Line™ Pro support efficiency in a busy clinic?
Dr. Stephanie West Chesnut: Easy Line Pro is quick and to the point. The app provides all the hearing aid info (serial numbers, firmware version, battery charge percentage, even warranty data). If an error is detected in the hearing aids, the app provides direct troubleshooting suggestions to resolve the issue right then and there!
AudiologyOnline: How can Easy Line™ Pro help reduce unnecessary hearing aid repairs?
Dr. Stephanie West Chesnut: Connecting devices to Easy Line Pro takes the guess work out of repairs. The app identifies the problem and will make suggestions on how to resolve the concern. If the problem is not fixable in clinic, the app will suggest sending the devices in. The repair form can even be generated right from the app!
AudiologyOnline: How does Easy Line™ Pro empower front office staff?
Dr. Stephanie West Chesnut: Easy Line Pro is simple to use. The office staff can use the app to support patients by identifying and resolving patient concerns, building patient trust with the entire practice, not only the providers!
AudiologyOnline: How can Easy Line™ Pro enhance patient consultations?
Dr. Stephanie West Chesnut: Easy Line Pro provides HCPs and clinic staff with all necessary information and any identified problems- streamlining any patient needs!
AudiologyOnline: What makes Easy Line™ Pro different from other diagnostic tools?
Dr. Stephanie West Chesnut: Easy Line Pro provides all hearing aid information and checks the acoustics, battery, and circuitry of hearing aids. It’s a one stop place for hearing aid info, device “health” check, troubleshooting, and if needed, start a repair order.
AudiologyOnline: How easy is it to train a team to use Easy Line™ Pro?
Dr. Stephanie West Chesnut: Easy Line Pro, just as the name states, is very easy to use; the app provides the steps needed to run the diagnostic check on hearing aids. So even if someone forgets how to use it, the app provides the steps as you progress through the check! We love “Easy” at Unitron. With Easy Line we’re making it easier for our HCPs.
Stephanie West Chestnut, AuD
Stephanie West Chesnut, Au.D., is passionate about helping people connect with the world around them. As a Clinical Trainer at Unitron, she combines her clinical knowledge and love for teaching to help audiologists and hearing care professionals master new technology. She brings a wealth of experience from her time in diverse clinical settings, including private practices and major hospital systems, where she specialized in both adult and pediatric care. Stephanie earned her Doctor of Audiology from Gallaudet University and her undergraduate degree from Northeastern University.