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Oticon Xceed & Xceed Play - April 2020

Oticon RemoteCare Gives Hearing Care Professionals Expanded Opportunities to Bring Telehealth to More Patients

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Somerset, NJ  April 16 – Following a successful US roll-out and a strong launch in countries around the world, Oticon, Inc. launches Oticon RemoteCare to all US hearing care professionals. The new telehealth solution expands the potential for hearing care professionals to assist more patients remotely, even when a face-to-face appointment would normally be the most appropriate way to provide care. RemoteCare allows hearing care professionals to follow up online with patients to remotely adjust and fine-tune hearing aids in a virtual appointment.  First fit with Oticon RemoteCare further expands the scope of the telehealth solution to give hearing care professionals the ability to provide initial fittings to a select group of patients with valid audiograms, while patients to remain at home during the current virus outbreak. 

“Oticon RemoteCare is a valuable tool that enables you to continue to meet vital hearing healthcare needs when in-person appointments cannot take place or when patients are unable to travel to your office,” says Donald Schum, PhD, Vice President of Audiology for Oticon, Inc. “In these extraordinary times, better hearing and the ability to communicate by phone and video are more critical than ever to help people with hearing loss stay connected. First fit with Oticon RemoteCare gives practitioners the potential to initialize fittings both with current users and with patients who have discussed amplification, perhaps even trialed devices, but who have not yet purchased devices.” 

Scheduling Remote Real-time Adjustments 

With Oticon RemoteCare, hearing care professionals communicate with patients and make real-time adjustments to the patients’ hearing aids remotely using a PC camera or external camera, a microphone and speakers or headset, and a stable internet connection.  Patients with compatible Oticon hearing aids with 2.4 GHz Bluetooth® simply download the Oticon RemoteCare App and use a compatible iPhone®, iPad® or Android® phone to connect to their hearing care provider. Data is communicated securely via the internet from the patient’s hearing aids. Patients can see, hear and chat with their hearing care provider during the online appointment.

First fit with Oticon RemoteCare 

With so many demands on patients’ ability to communicate during the current corona crisis, many patients may be considering the advantages the newest hearing aid technology can provide.  First fit with Oticon RemoteCare allows hearing care professionals to reach out with a positive message and discuss how the latest advances in technology can help patients navigate challenging times. For select patients who have valid audiograms, first fit with Oticon RemoteCare allows hearing care professionals to fit new hearing aids remotely. The Oticon RemoteCare Guide (live link) offers step-by-step instructions for remote fittings with both existing and select new patients.

“At Oticon, we recognize the tremendous value that is created in face-to-face, in-person interaction between the patient and hearing healthcare provider,” says Schum. “While not all fittings or adjustments are possible remotely, Oticon RemoteCare allows you to assist select patients during challenging times and support their need for better hearing.  As soon as it is safe to resume office visits, you can return to caring for patients in a live, face-to-face appointment.”

Get more information about Oticon RemoteCare.  To sign up for a RemoteCare account contact your Oticon Account Manager.  Download the RemoteCare Quick Guide.

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