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Starkey - August 2018

Starkey Hearing Technologies Recognized as 2019 Manufacturing Leadership Awards Winner


Starkey Hearing Technologies’ Chief Experience Officer, Lisa Richards, is honored for enabling manufacturing excellence through the Improving the Customer Experience by Mapping Their Journey project.

Minneapolis – March 27, 2019– Starkey® Hearing Technologies was just announced as a Manufacturing Leadership Awards winner for its outstanding achievement for Improving the Customer Experience by Mapping Their Journey project. The Manufacturing Leadership Awards are designed to honor manufacturing companies and individual manufacturing leaders who are molding the future of manufacturing, worldwide. The project won the High Achiever award, receiving the highest score from the Manufacturing Leadership Awards Judges within the category.

Lisa Richards, Starkey Hearing Technologies’ Chief Experience Officer, will be recognized at the 15th Annual Manufacturing Leadership Awards Gala, which is to be held on the last day of the Manufacturing Leadership Summit, June 10-12, 2019, at the Hyatt Regency Huntington Beach Resort and Spa in Huntington Beach, CA.

Starkey Hearing Technologies recognizes that customer satisfaction is paramount to ensure a lasting organization and makes this focus clear across the organization: To serve their customers better than anyone else.

“We are committed to understanding our customers’ experiences and to acting swiftly to constantly improve the interactions that matter most to them. We mapped our customers’ journey, so that we could identify those key interactions and drive our focus and actions to improving them,” said Lisa Richards, Starkey Hearing Technologies’ Chief Experience Officer.

Starkey Hearing Technologies will be in attendance at the 15th annual Manufacturing Leadership Awards Gala and the Manufacturing Leadership Summit with the theme of “Manufacturing 4.0: Going for Gold, Strategies to Identify and Deliver Business Value from the Digital Revolution’s Next Phase” on June 10 - 12, 2019. 

About Starkey Hearing Technologies     

Starkey Hearing Technologies is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned and -operated provider of hearing technologies. The company has more than 6,000 employees, operates 25+ facilities and does business in more than 100 markets worldwide. For more information, visit

About the Manufacturing Leadership Awards

The Manufacturing Leadership Awards, now in their 15th year, honor manufacturing companies and individual manufacturing leaders who are shaping the future of global manufacturing. Winning projects and individual manufacturing leaders have demonstrated achievement in one of a wide range of categories, and are chosen by a panel of expert judges for results that have delivered clear and compelling value, return on investment, and other tangible outcomes. There will be several winners in each category, including one High Achiever Award in each category, as well as a 2019 Manufacturer of the Year for both small and large enterprises. Also unveiled at the Gala will be the ML Awards Manufacturing Leader of the Year and Lifetime Achievement Award winners.

For more information on the Manufacturing Leadership Awards or the Manufacturing Leadership Summit, please go to

About the National Association of Manufacturers

The National Association of Manufacturers (NAM) is the largest manufacturing association in the United States, representing small and large manufacturers in every industrial sector and in all 50 states. Manufacturing employs more than 12 million men and women, contributes $2.25 trillion to the U.S. economy annually, has the largest economic impact of any major sector and accounts for more than three-quarters of all private-sector research and development in the nation. The NAM is the powerful voice of the manufacturing community and the leading advocate for a policy agenda that helps manufacturers compete in the global economy and create jobs across the United States.

The NAM’s world-class staff of policy experts provide unmatched access and information on the key issues affecting your business and bottom line. We are on the front lines of a wide range of policy battles, from immigration reform and labor relations, to energy and the environment, to trade policy and taxes. At every turn, we are working on behalf of manufacturers in America to advance policies that help manufacturers do what they do best: create economic strength and jobs.

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