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Cochlear SoundArc - Q4 2020

What is Cochlear Americas’ First Annual Service Report and Why is it Valuable to Clinicians?

Mark Roscoe, MBA

October 12, 2020

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Question

What is Cochlear Americas’ first annual service report and why is it valuable to clinicians?

Answer

For almost 40 years, Cochlear has been bringing people all over the globe into a world of sound. During that time, we have brought innovation in both our technology and our supporting services. Cochlear Care is a portfolio of services built on feedback and designed to keep our patients and our professional partners’ needs in mind. 

Our innovative and personalized service offerings cover the entire professional and patient journey inclusive of education, insurance support, technical support, community connection and hearing therapy. Cochlear has pioneered web, portal and cloud-based services for hearing implant recipients that are now accessible 24/7 and personalized to the patient or clinic. We value and utilize feedback to evolve as an organization and continuously develop services to meet the needs of our partners. 

In this report, we illustrate how our portfolio of services keeps our mission at the heart of all we do. The report does not include every service that Cochlear offers but rather, highlights services that support the patient journey, the professional experience and the services that connect patients and professionals virtually. 

For more information, read the Service Report hereLearn more on the Cochlear Partner Page on AudiologyOnline.

© Cochlear Limited 2020. All rights reserved. Hear now. And always and other trademarks and registered trademarks are the property of Cochlear Limited or Cochlear Bone Anchored Solutions AB. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. 

This content is meant for professional use. If you are a consumer, please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information. Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.


mark roscoe

Mark Roscoe, MBA

Vice President of Customer Experience, Cochlear

Mark has been at Cochlear for 5 years. He has served in a number of roles including, Senior Director of Program Management & Service Operations as well as Program Management and Process Improvement and now serves as Vice President of Customer Experience.


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