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How is Remote Programming Done with Starkey's Hearing Care Anywhere System and Livio Devices?

Andrea Hannan-Dawkes, AuD, FAAA

January 28, 2019

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Question

Remote programming of hearing aids is becoming more and more common.  Does Starkey’s system require that professional and the patient to set up a specific time, so they can do they remote programming?

Answer

No. Our Hearing Care Anywhere system is an asynchronous system. Meaning, the patient can send a request for adjustments when and where it is convenient for them.  And, the professional can respond by programming and sending changes to the patient when it is convenient for the professional. This allows for both the patient and the professional to interact with the system based on their individual schedules.

How does the hearing aid user send a request for hearing aid adjustments?

Hearing Care Anywhere works with Livio AI and Livio devices. To request a change, the patient needs to be using the Thrive mobile app and be signed into the Thrive cloud.  The hearing professional sets up a secure cloud connection with the hearing aid user.  The patient can then send a request for adjustments directly to their hearing health care provider via the Thrive app.

How does the professional know a patient has sent a request?

There is a new component of the Inspire software that we call the Hearing Care Anywhere Dashboard.  The professional logs into the Dashboard and it then runs independently from Inspire.  The Dashboard runs behind the scenes.  And, if a patient sends a request for adjustments, the professional gets a notification on their computer home menu.  They can then go from the Dashboard directly into NOAH and Inspire to make the changes.

So, once the professional makes the adjustments, how do they get those changes to the patient?

The changes are made within Inspire just as if the patient were in the office. However, the changes are saved to the patient’s cloud account.  The patient gets a notification on the Thrive app and can then download the adjustments.  And, the patient can listen to the new adjustments, compare them to the current settings and decide which they prefer.

For more information, visit www.starkey.com or visit Starkey's Partner Page on AudiologyOnline.


andrea hannan dawkes

Andrea Hannan-Dawkes, AuD, FAAA

Education and Training Division

Dr. Andrea Hannan Dawkes joined Starkey in 2010 as a member of the Education and Training team.  In her current role as a senior member of the group, she assists in the development of educational materials, leads training classes, and serves as the liaison for Starkey’s university and student initiatives.  Prior to joining Starkey, Dr. Hannan Dawkes worked as a clinical audiologist in a variety of prominent medical centers, served as an audiology clinical supervisor and adjunct faculty member at Hofstra University, and contributed to research efforts involving signal detection, hearing aid performance, and signal processing.  She earned her Master of Arts degree in Audiology from the University of Maryland at College Park and her Doctor of Audiology degree from the Arizona School of Health Sciences.


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