AudiologyOnline Phone: 800-753-2160


Starkey Livio Edge AI 1- October 2020

How is Remote Programming Done with Starkey's Hearing Care Anywhere System and Livio Devices?

Andrea Hannan-Dawkes, AuD, FAAA

January 28, 2019

Share:

Question

Remote programming of hearing aids is becoming more and more common.  Does Starkey’s system require that professional and the patient to set up a specific time, so they can do they remote programming?

Answer

No. Our Hearing Care Anywhere system is an asynchronous system. Meaning, the patient can send a request for adjustments when and where it is convenient for them.  And, the professional can respond by programming and sending changes to the patient when it is convenient for the professional. This allows for both the patient and the professional to interact with the system based on their individual schedules.

How does the hearing aid user send a request for hearing aid adjustments?

Hearing Care Anywhere works with Livio AI and Livio devices. To request a change, the patient needs to be using the Thrive mobile app and be signed into the Thrive cloud.  The hearing professional sets up a secure cloud connection with the hearing aid user.  The patient can then send a request for adjustments directly to their hearing health care provider via the Thrive app.

How does the professional know a patient has sent a request?

There is a new component of the Inspire software that we call the Hearing Care Anywhere Dashboard.  The professional logs into the Dashboard and it then runs independently from Inspire.  The Dashboard runs behind the scenes.  And, if a patient sends a request for adjustments, the professional gets a notification on their computer home menu.  They can then go from the Dashboard directly into NOAH and Inspire to make the changes.

So, once the professional makes the adjustments, how do they get those changes to the patient?

The changes are made within Inspire just as if the patient were in the office. However, the changes are saved to the patient’s cloud account.  The patient gets a notification on the Thrive app and can then download the adjustments.  And, the patient can listen to the new adjustments, compare them to the current settings and decide which they prefer.

For more information, visit www.starkey.com or visit Starkey's Partner Page on AudiologyOnline.


andrea hannan dawkes

Andrea Hannan-Dawkes, AuD, FAAA

Education and Training Division

Andrea Hannan-Dawkes joined the Education and Training Division of Starkey Labs in November 2010. Her current responsibilities include assisting in the development of educational materials, leading training classes and assisting with course offerings available through Audiology Online. She earned her Master of Arts in Audiology from the University of Maryland at College Park and her Doctor of Audiology degree from the Arizona School of Health Sciences. Andrea has worked in clinical audiology settings in California, Texas, New York, and South Carolina. She has also spent time working in the area of hearing aid research. She currently resides in Charleston, South Carolina with her family.


Related Courses

Frequency Lowering: A Unique Approach to High-Frequency Hearing Loss
Presented by Andrea Hannan-Dawkes, AuD, FAAA
Recorded Webinar
Starkey

Presenter

Andrea Hannan-Dawkes, AuD, FAAA
Course: #1546Level: Intermediate1 Hour
  'Just great teaching on this subject!'   Read Reviews
No CEUs/Hours Offered
This course will introduce a new technology for providing high-frequency speech information to the hearing aid wearer, frequency lowering. This technology reproduces high-frequency speech features in a lower frequency region while maintaining a broad hearing aid bandwidth.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Inspire: A New Dimension in Fitting Software
Presented by Andrea Hannan-Dawkes, AuD, FAAA
Recorded Webinar
Starkey

Presenter

Andrea Hannan-Dawkes, AuD, FAAA
Course: #29722Level: Intermediate1 Hour
  'The organized presentation'   Read Reviews
Simple to use an intuitive programming software is a key component of every hearing aid fitting. The latest version of Starkey's Inspire software continues to be not only easy to use, but also provides tools for every step of your patient's journey to better hearing. This session will focus on a live walk through of the Inspire software.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Restoring High Frequency Speech Audibility with Frequency Lowering
Presented by Andrea Hannan-Dawkes, AuD, FAAA
Recorded Webinar
Starkey

Presenter

Andrea Hannan-Dawkes, AuD, FAAA
Course: #28460Level: Intermediate1 Hour
  'Great review of various frequency lowering techniques'   Read Reviews
Frequency lowering technology restores valuable high frequency speech cues for patients with precipitous high frequency hearing loss. This course will review the importance of high frequency information, the rationale behind frequency lowering technology and how to successfully fit and fine-tune Starkey’s frequency lowering feature.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Acuity Lifescape Analyzer: For Today's Complex Listening Environments
Presented by Andrea Hannan-Dawkes, AuD, FAAA
Recorded Webinar
Starkey

Presenter

Andrea Hannan-Dawkes, AuD, FAAA
Course: #27444Level: Intermediate1 Hour
  'very intelligent presenter, much information'   Read Reviews
Starkey’s Muse and Halo 2 hearing aids utilize state-of-the-art environmental detection algorithms. The Acuity Lifescape Analyzer is Starkey’s most rigorously tested system designed for today’s complex listening environments. This system can automatically classify seven different sound environments; music, speech, speech-in-noise, wind machine noise and quiet. The system can also handle multiple environments simultaneously. This session will focus on how the Acuity Lifescape Analyzer works and how it is integrated into the latest hearing aid families and the Inspire X software.
This course is open captioned.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Speech in Noise Testing: Easy, Fast and Effective
Presented by Andrea Hannan-Dawkes, AuD, FAAA
Recorded Webinar
Starkey

Presenter

Andrea Hannan-Dawkes, AuD, FAAA
Course: #25958Level: Intermediate1 Hour
  'I am encouraged to use some type of speech discrimination in noise measurement in my practice'   Read Reviews
Speech in noise (SIN) testing is beneficial for patients and professionals, but it is often underutilized in clinical practice due to concerns regarding the complexity of procedures and/or time requirements to complete testing. This course will review two SIN tests that are quick and easy to implement and can significantly impact hearing aid counseling and the selection of hearing aid technology/features.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More