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Otometrics Concerned about OTC/Demo - September 2019

What Are Some Time Saving Tips for Streamlining Work Processes?

Melissa Lebon, AuD, Keeley Moore, MA, CCC-A, Don Kim, AuD

September 9, 2019

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Question

What are some time saving tips for streamlining work processes?

Answer

Melissa Lebon, AuD: New integrated technology in the Aurical® ensures a proper fit and reduces remakes and returns. For instance, patients are less likely to return a properly fitted hearing aid. New integrated verification tools offered by Aurical (including IMC, or Inter Modular communication) allow you to provide a verified “match to target” fitting directly from your hearing instrument programing software. 

And, if you have a tool like Otoscan, you can reduce remakes and returns by making sure your custom-fit products fit from the start. 

Keeley Moore, MA: Take advantage of new advances in hearing care and automate as many processes as possible. There are new developments in our industry that can transform the way you provide hearing care. The arrival of PC-based diagnostic and fitting equipment like those operated with Otosuite® integrate easily into Noah (or into your EMR or Office Management System), eliminating the need for manual data entry or scanning of results. 

Don Kim, AuD: Before joining the corporate world, I owned and managed my own practice. So thinking outside-the-box… what if you can enable assistants to perform routine tasks that do not necessarily equate to revenue generating activities? Practice owners can consider hiring an assistant – or training a current employee – to help with time-consuming tasks that don’t require a clinician’s level of expertise or take you away from patient care. 

For example, an assistant can handle the manual processes, logistics and paperwork associated with sending in hearing aid or earmold orders, cleaning hearing aids and replacing receivers instead of sending hearing aids out for repair or requiring your valuable time. Consider setting up a walk-in repair clinic. 

With the time saved, you are now able to schedule more appointments, spend more time counseling or help more patients.

Otoscan provides a depth gauge for the scanner to use as a reference point for how deep they wish to scan. The Target Depth Gauge incorporates data on the average male and female ear canal lengths in addition to the recommended depth of scans and earmold impressions from hearing instrument manufacturers.  Just imagine the reduced liability if we could eliminate the dangerous instances of accidentally injecting earmold impression material past the Otoblock and potentially onto the tympanic membrane.  With this potentially reduced liability, organizations could then consider a more efficient staffing strategy that could incorporate technicians and assistants in the ear scanning process.

This Ask the Expert is an excerpt from the interview, Rethink Audiology: Delivering Personalized Care In the Age of Over-the-Counter Solutions.​​


melissa lebon

Melissa Lebon, AuD

Field Clinical Audiologist, Central region, Otometrics, a division of Natus

Melissa Lebon, AuD is the central region Field Clinical Audiologist at Otometrics.  She joined the team in July of 2017.  Prior to joining Otometrics, Dr. Lebon was part of the Professional Services Department at Unitron, where she provided hearing aid and software support to their customers.  She also worked in a private practice clinic providing general audiologic diagnostics and hearing aid fitting.  

Dr. Lebon earned her Doctor of Audiology from the State University of New York at Buffalo and her Bachelor of Applied Science in Communication Sciences and Disorders at the University of Minnesota, Duluth.  She is currently a member of the American Speech Language Hearing Association and holds her Clinical Certificate of Competency in Audiology.


keeley moore

Keeley Moore, MA, CCC-A

Field Clinical Audiologist, Central region, Otometrics, a division of Natus

Keeley Moore, MA, CCC/A, is a Field Clinical Audiologist at Otometrics, a division of Natus, where she acts as client liaison for product support as well as offer clinical education and training. She has more than 15 years of experience as a practicing audiologist. She joined Otometrics from the Illinois Early Hearing Detection and Intervention Program, where she was an audiological consultant.  While there, she played a key role in training and supporting lay hearing screeners, which included teaching OAE hearing screening courses and leading practicum for lay screeners.  Prior to that position, Dr. Moore was a clinical and educational audiologist with a non-profit speech and hearing clinic. In that position, she served a diverse patient population and performed pediatric through geriatric behavioral audiometric assessment; and implemented habilitation and rehabilitation services.  She also performed hearing aid and FM selection, fitting, verification, and management. Additionally, she counseled and taught advocacy skills to parents, students, and professionals, among many other responsibilities. She has also worked in ENT clinics and hospital environments; and is skilled in a broad spectrum of audiology and vestibular practices. 

Dr. Moore served honorably in the United States Marine Corps from 1985 through 1990, as a non-commissioned officer. She holds a B.A. in speech and hearing sciences from Indiana University, earning her Masters in Audiology from The Ohio State University. She holds a certificate of clinical competence and is certified by the American Board of Audiology.


don kim

Don Kim, AuD

National Key Account Manager, Otoscan - Otometrics, a division of Natus

Don Kim, AuD, serves as the National Key Account Manager, Otoscan for Otometrics, a division of Natus. In this capacity, Dr. Kim works closely with National Key Account Manager Jackie Allen Phillips, AuD, and a team of Field Clinical Audiologists to lead customer education and training specific to the Otoscan 3D ear scanning solution. Previous to his current role, he was a Field Clinical Specialist for Otometrics where he has trained over 1000 providers and given over 200 National and Regional presentations and lectures on a variety of Audiology, Vestibular, Telehealth, and Business related topics pertinent to the hearing and balance healthcare industry. Prior to his corporate career, Dr. Kim has gained experience in a variety of practice and clinical settings. He has owned a private practice and served as Director of Audiology for several clinics where he has been responsible for the business growth, development of audiology protocols, and optimizing the business/workflow within the clinic.  In addition, his experiences have awarded him the opportunity to lead two start-ups in the audiology industry.  Dr. Kim received his Doctor of Audiology degree from East Tennessee State University and obtained his Bachelor in Science in Mathematics from Birmingham-Southern College.  

Dr. Kim received his Doctorate in Audiology from East Tennessee State University and his Bachelor of Science degree in Mathematics from Birmingham-Southern College.


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