There are very different generations in the hearing healthcare workplace and getting these groups to work together effectively is challenging. It is important to first understand each of these groups based on their strengths to bring out the beauty of diversity for the overarching purpose of preventing generational collisions from occurring in the workplace. This presentation will present a way to identify communication preferences and effective ways to approach others that have different viewpoints in a hearing healthcare setting.
Course created on September 11, 2023
- After this course, participants will be able to recognize the common characteristics of the different generations in the hearing healthcare workforce.
- After this course, participants will be able to identify the best ways to manage the various generations to promote satisfaction and harmony in a hearing healthcare setting.
- After this course, participants will be able to list different communication styles and the strengths/preferences of each.
|0-5 Minutes||Overview of the topic|
|5-20 Minutes||Overview of different generations|
|20-30 Minutes||Generational/educational differences|
|30-40 Minutes||Communication poll/overview styles|
|40-55 Minutes||Differences of communication styles/best practices of communication|
|55-60 Minutes||Summary; Q & A|
EdD, OTR/L, FAOTA
Ingrid M. Provident Ed.D, OTR/L, FAOTA, is a National Education Specialist, for Select Rehabilitation. Dr. Provident has held positions of Program Coordinator, Academic Fieldwork Coordinator, and Associate Professor at major Universities in Pittsburgh, PA.
Ingrid is a highly engaging speaker who holds clinical degrees in Occupational Therapy and Educational Leadership. She has worked in multiple practice settings with the adult and geriatric populations.
Ingrid has been an educator in formal academic settings and presented in more than 70 state, national and international venues. Dr. Provident has facilitated multiple presentations on wellness, communication, and health care. She is a published author and mentor with a passion for assisting in the development of professionals.
Sponsor Disclosure: This Course is presented by AudiologyOnline, a Continued site.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
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American Academy of Audiology
AudiologyOnline is approved by the American Academy of Audiology to offer Academy CEUs for this activity. The program is worth a maximum of 0.1 CEUs. Academy approval of this continuing education activity is based on course content only and does not imply endorsement of course content, specific products, or clinical procedure, or adherence of the event to the Academy's Code of Ethics. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.
Australian College of Audiology
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Association of Hearing Instrument Practitioners of Ontario
The Association of Hearing Instrument Practitioners of Ontario (AHIP) represents and guide its members in their practice which include, the testing and selecting, fitting and dispensing hearing instruments and associated devices in the best interest of the hard of hearing of Ontario. Audiology Online is an approved provider of approved educational activities for AHIP Members. One hour of coursework equals 1 Continuing Education Unit (CEU).
American Speech-Language-Hearing Assn.
0.1 ASHA CEUs
British Academy of Audiology
This course has been accredited with 1 CPD point/s by the British Academy of Audiology.
Canadian Academy of Audiology
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California Speech-Language Pathology & Audiology Board
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International Hearing Society
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Kansas Department for Aging and Disability Services
Kansas Department of Health and Environment: Approved for 1 continuing education clock hours for Kansas licensed Audiologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number LTS-S0035.
New Zealand Audiological Society
This course is offered for 1.0 Continuing Education points through the New Zealand Audiological Society.
Speech-Language & Audiology Canada
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Texas Department of Licensing and Regulation
This course is approved by the Texas Department of Licensing and Regulation for 1 contact hour(s) for Hearing Instrument Fitters and Providers. No more than 10 contact hours per renewal period may be earned from an approved online continuing education course offered by an approved continuing education sponsor. No more than 5 contact hours per renewal period may be earned from an approved continuing education course offered by an approved manufacturer continuing education sponsor.