Medical errors are a continuing concern for healthcare providers, including audiologists. This presentation will identify common clinical errors in audiology practices and review steps to minimize adverse outcomes.
Learning Outcomes
- After this course, participants will be able to identify the highest probable origins of adverse audiology outcomes.
- After this course, participants will be able to discuss common audiology errors and steps to minimize them in an audiology practice.
- After this course, participants will be able to explain the benefits of a root cause analysis and risk management program.
Agenda
| 0-5 Minutes | Introduction |
| 5-20 Minutes | Overview of Medical Errors |
| 20-100 Minutes | Audiology errors in infection control, medical records, cerumen removal, audiology testing, hearing aid dispensing, earmold impressions |
| 100-115 Minutes | Root cause analysis and risk management |
| 115-120 Minutes | Summary & Conclusion |
Presented By
Cindy Beyer
AuD
Senior Vice President of Professional Services, HearUSA, Inc.
Dr. Cindy Beyer is the Vice President of Contracting and Compliance at Your Hearing Network where she is responsible for group contracting and Compliance initiatives. Working closely with managed hearing programs, she has a strong background in quality management, compliance, and healthcare accreditation. Dr. Beyer has a Master of Science Degree from West Virginia University and a Doctorate degree in Audiology from Salus University.
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Suzanne Younker
AuD
Suzanne Younker Au.D. is Director of TeleHealth for Your Hearing Network and President-Elect for the Florida Academy of Audiology. Dr. Younker is a 30-year audiologist with extensive experience in Quality Assurance, Customer Service, and Operations in the corporate environment. In the past 7-years, Dr. Younker has devoted her career to cultivating full-service TeleHealth/TeleAudiology methods in the hearing healthcare industry including research, education, protocol development, implantation, provider and facilitator training, and patient engagement techniques. Currently, Dr. Younker is the Director of TeleHealth for Your Hearing Network, leading a team with a turnkey solution for achieving a modern successful practice.
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Suzanne Younker: Financial: Suzanne Younker is employed by Your Hearing Network. She received an honorarium for presenting this course. Non-financial: Suzanne Younker has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by AudiologyOnline, a Continued site.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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