Turning "Not Yet" into "Yes": Guiding Patients to Confidently Upgrade Their Hearing Technology
Course: #40625Level: Introductory 1 Hour 35 Reviews
Many patients hesitate to upgrade their hearing aids, even when the latest technology could significantly improve their quality of life. This interactive course empowers hearing healthcare providers with practical strategies to transform patient hesitation into enthusiastic "yes" decisions.
You’ll discover how to:
1. Identify and address common patient objections confidently and empathetically, including "They are better than my current hearing aids but not for that cost."
2. Reframe conversations to highlight the life-changing impact of updated hearing solutions
3. Build trust and long-term patient relationships by aligning solutions with their unique goals.
Whether you’re new to patient counseling or looking to refine your approach, this course will provide actionable tools to help more patients embrace better hearing - leading to greater satisfaction for them and increased practice success for you.
Turn hesitation into commitment - because better hearing can’t wait.
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
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Course created on May 6, 2025
Reviews
35 ReviewsPresented By
Stephanie Wall Morrow
MBA
A dynamic leader at the crossroads of leadership, marketing, and sales, Stephanie brings a wealth of knowledge honed through educational excellence and a proven track record in business development. Her journey includes a BBA from Northwood University and an MBA from Palm Beach Atlantic University. With a dedication to continuous learning, she holds leadership certificates from prestigious institutions, including the University of Michigan, Duke University, the University of Virginia, and Cornell University.
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Steven Lozada
MBA, PCC, PMP
Steven Lozada, MBA, PCC, PMP is a highly respected facilitator & coach who works to deliver his audacious mission to eradicate conversational poverty to create abundance where we live, work, and play. Steven has over 25 years of private and public sector experience and success. His roles include operations management, sales, project management, copywriting, direct-response marketing, consulting, and coaching.
He is driven by a passion for engaging people, exploring possibilities, and expanding personal and organizational growth through developing conversational competencies that create sustainable success.
Steven holds an MBA from DeSales University and is a credentialed Professional Certified Coach (PCC), Project Management Professional (PMP), and Executive Coach. He resides in Allentown, NY.
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Sara Barnes
AuD
Sara Barnes, Au.D. is a dedicated audiology and sales leader committed to supporting hearing healthcare professionals through community advocacy, innovative marketing strategies, and education that empowers them to grow and succeed. She is passionate about combining clinical precision with patient-centered care, ensuring that individuals not only receive state-of-the-art hearing care but also feel heard and understood. Sara earned her Doctorate of Audiology from the University of Texas at Dallas. Before joining WS Audiology, she worked as a clinical audiologist at the VA and in private practice and served as a humanitarian audiologist in Tanzania. She currently resides in Denver, CO.
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