Licensed Hearing Aid Dispensor

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid product and supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and ethics. 

Job Duties/Essential Functions 

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Achieves benchmarks and goals, using methods/strategies that are consistent with the Code of Ethics 

Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP). Provides mentoring and hands on training that aligns with the HAAP curriculum. Follows Costco's training guidelines and reviews opportunities and successes with apprentice each week. 

Provides prompt courteous member services and responds to any customer problems. Properly trains customers in caring for their hearing devices, such as intrinsic cleaning and brushing. 

Communicates with members via phone providing general information about the hearing aid department, general troubleshooting guidance, and schedules member appointments. 

Performs administrative duties consisting of using the office management system to maintain member records and schedule appointments, maintains department inventory, orders supplies, answers phone and returns calls left via voicemail. Assists members with scheduling appointments, answering questions about products and services, device evaluation and services as allowed by state law. 

Checks in and stores all daily receivings, including assembling and/or charging member devices