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Troubleshoot Your Way To A Better Beltone Fit

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1.  Where do you find Forget this device in an Apple Device? Settings>General>Reset>Forget This Device Settings>General>Accessibility>MFi Hearing Devices>Under Device Name Settings>General>Accessibility>Accessibility Shortcut>MFi Hearing Devices Settings>General>Reset>Reset All Settings

2.  How do you remove pairing from an Apple iOS device? Remove the pairing through the Hear Plus or Hear Max app Remove pairing through Settings and then Bluetooth devices then under device name Forget this device Remove pairing through Settings, General, Accessibility and then MFi Hearing Aids under device name then Forget this device Reset All Settings in the Apple device

3.  What are some important steps to remember when logging in and out of GN Online Services? Log into GN Online Services at the beginning of every morning or at least every 12 hours Turn Remote Care off and then on again for each patient you see at their recheck visit Shut computer down daily A and C

4.  Trust and Boost Max wireless hearing instruments are compatible with what Android phones? Samsung Galaxy S8 Google Pixel XL Motorola Moto G4 A and B only

5.  Trust and Boost Max wireless hearing instruments require what iOS version and above? iOS 8+ iOS 9+ iOS 10+ Any iOS version is compatible

6.  Trust and Boost Max wireless hearing instruments require at least what Android operating system? Ice Cream Sandwich Marshmallow KitKat Lollipop

7.  How should a compatible Android phone be paired with our compatible wireless hearing instruments? Through the Bluetooth devices area in the phone Through a Phone Link 2 Through the Hear Plus or Hear Max app A and B

8.  What are some of the important steps you can regularly take with your wireless hearing instruments and compatible Apple device to try and avoid disruptions and difficulty with connection between the devices? Fresh batteries and check for proper streaming strength regularly Daily shut down and re-boot of the Apple device to clear it out Keeping up with iOS updates to help with bugs and fixes for any issues encountered All of the above

9.  What adjustments could you make if a patient complains about their hearing aids cutting in and out? Adjust Time Constants (attack and release time) Adjust compression ratios to make more linear Check Smart Gain to make sure no significant gain changes between environments All of the above

10.  What is the default option within the audio and media routing via Apple iOS? Automatic Always Hearing Aids Always Bluetooth Never Hearing Aids