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The Follow-up Process for New Users

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1.  Why would a first time user decides to return hearing aids? Was not ready for amplification Not enough perceived benefit Downsides outweighed the upsides All of the above

2.  For those first time users who decide to return the hearing aids: They will wait until the end of the 30-day trial period to make a decision Nearly half have made up their mind in the first week They all know within the first day or two None of the above

3.  First time users who return their devices: Universally state that they will never try again Always keep on shopping until they find satisfactory devices Typically state that are willing to try again at a later time None of the above

4.  In Oticon devices: The Adaptation Manager is only used with experienced users who can appreciate the changes Adaptation Management can be done either automatically or manually Adaptation Management should only be used once the first time user has expressed dissatisfaction Has been discontinued in the Opn products

5.  During the adaptation period for a first time user: Absolutely no adjustments should be made The patient should avoid challenging environments The patient should be allowed to make whatever adjustments they see fit Contact should be made with the patient to guard against quick rejection

6.  If a newly fit patient says "things are louder than I am used to": Soft and loud gain should be reduced across all channels Only soft gain should be reduced The MPOs should be dropped a minimum of 10 dB Further questioning of the patient is needed

7.  If a patient reports continued struggling in challenging environments after the first couple days of use: Adjustments may be warranted if the patient is at risk for rejection The patient should be counselled that it may take time to be able to fully use newly audible information Further questioning is warranted to better understand the types of environments the patient is talking about All of the above

8.  Environmentally-reactive Automatic systems in modern hearing aids: Are active in only the louder environments Are active anytime something other than speech is detected Are active at least 80% of the time None of the above

9.  Ensuring a full bandwidth in a fitting: Gives the brain the best opportunity to construct the speech signal Only brings in more noise Is no longer possible now that frequency lowering is standard None of the above

10.  Increasing compression ratios: Is a universal solution to solving complaints of poor performance in noise Will limit device bandwidth Is not allowed in Opn products None of the above