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Finding Your Voice on Social Media

View Course Details Please note: exam questions are subject to change.


1.  How long does it take to make a first impression?
  1. 1 second
  2. 3 seconds
  3. 7 seconds
  4. 15 seconds
2.  In using social media for your business, what makes up your digital footprint?
  1. What you post and how you say it
  2. Your story, your unique voice, and what you observe in how to post
  3. The pictures and images that are being posted
  4. Everything you put out on the internet
3.  How can social media benefit your business?
  1. Gain customer insights
  2. Increase brand loyalty and awareness
  3. Generate high-converted leads
  4. All of the above
4.  Which is NOT a way social media can benefit your business?
  1. Increase followers by professionals and friends
  2. Provide rich customer experiences
  3. Increase website traffic and search ranking
  4. Find out what your competitors are doing
5.  In a study by the Social Habit, _____% of Americans who follow brands on social media are more loyal to those brands.
  1. 7%
  2. 30%
  3. 53%
  4. 85%
6.  In a 2015 State of Social Selling, 75% of companies selling on social media reported an increase in sales within _____ month(s).
  1. 1
  2. 3
  3. 6
  4. 12
7.  What is the character limits for Facebook, Twitter, and LinkedIn?
  1. 10,000; 100; 10,000
  2. 60,000; 140; 600
  3. 10,000; 250; 500
  4. 25,000; 140; 2500
8.  A sales funnel consists of AT LEAST the following:
  1. Awareness, Loyalty, Advocacy
  2. Marketing, Branding, Purchasing
  3. Ads, Focus Groups, Feedback/Reviews
  4. Preferences, Purchases, Sustainability
9.  When engaging on social media, it is important to think of how you respond and how you sound. Which one of these are NOT important to consider?
  1. Character/persona
  2. Brevity
  3. Language
  4. Tone
10.  What is a way to properly use hashtags?
  1. As a search engine
  2. To have fun with your posts to show your personality
  3. As a way to develop content during the week
  4. To brand your company
  5. All of the above

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