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Applying Person-Centered Care (PCC) in the Appointment

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1.  Which communication functions are readily considered as the key components of person-centered communication? Information gathering, shared decision-making, responding to emotions, information providing and building a therapeutic relationship. Information exchange, building a therapeutic relationship, empowerment, shared decision-making, and patient understanding. Information gathering, providing resources, empowerment, and building a therapeutic relationship. Patient care, shared decision-making, balancing the power dynamic, information gathering, and responding to emotions.

2.  What benefit(s) are associated with person-centered communication? Greater satisfaction with care Better results of treatment Easier to follow recommendations of the HCP All of the above

3.  When performing the task of eliciting patient concerns what are the benefits? Greater satisfaction with care Better results of treatment Easier to follow recommendations of the HCP All of the above

4.  During history taking, why is it important to ask for the patient’s perspectives? The patient holds expert knowledge of their own experiences The patient often has a perspective of potential causes The patient’s perspectives can help us with the diagnosis All of the above

5.  The clinician’s ability to be open to patients’ emotions can: make the appointment more efficient add depth to the relationship building be a detriment to a patient’s hearing care all of the above

6.  “It seems like you are feeling…” This quote is an example of which type of empathetic response? Naming Encourage Legitimation Support

7.  Before providing the hearing diagnosis, it is important for the clinician to: Consider the patient’s existing knowledge in the area Think about what the patients want to know Acknowledge the patient’s emotions All of the above

8.  “It is normal for people in your situation to feel this way”....This quote is an example of which type of empathetic response? Naming Encourage Legitimation Support

9.  What aspects help patients take part in the decision-making process? Outlining the recommendations and they you have chosen these Asking patients if they are open to the recommended option(s) Checking with the patient to see whether there are barriers to taking the recommendation All of the above

10.  Ida Telecare offers people with hearing loss easy-to-use tools and resources to help them prepare for appointments successfully manage daily communication involve families/close friends all of the above