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Addressing Health Literacy in Clinical Practice

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1.  What is organizational health literacy? The degree to which organizations equitably enable professionals to find, understand, and use services to build their careers in healthcare. The degree to which organizations equitably enable individuals to find, understand, and use information and services to inform health-related decisions and actions for themselves and others. The degree to which organizations equitably enable researchers to develop, test, and apply new clinical treatments. The degree to which organizations equitably enable staff to find, understand, and use information and services to help patients and families.

2.  Patients and families experiencing limited health literacy may present with which of the following red flags? Ask no questions Have difficulties completing registration forms Make excuses for not reading information provided (e.g. I forgot my glasses) All of the above

3.  What is low health literacy associated with? Difficulties understanding and adhering to treatment Positive health outcomes Excellent participation in self-care activities All of the above

4.  Tools to help patients build health literacy include which of the following? Tools to improve spoken communication. Tools to improve written communication. Tools to improve self-management and empowerment. Tools to improve supportive services. All of the above

5.  What is the teach-back method? A way of checking understanding by asking patients to state in their own words what they need to know or do about their health. A way to determine patient's attention span. A way to determine patient's intelligence. A way to determine patient's memory.