Exam Preview for 40720: Mastering Patient Counseling: Integrating O

Mastering Patient Counseling: Integrating Off-the-Shelf Hearing Solutions for Better Care

Please note: exam questions are subject to change.

1. Which of the following is true of patients with normal hearing or minimal hearing loss who experience hearing difficulties? They could benefit from off-the-shelf situational solutions They wouldn’t be interested in solutions that address their hearing struggles They offer no opportunity generate revenue from device sales They need more hearing loss for HCPs to substantially help their situation
2. The OTC hearing aid patient profile does not typically include which of the following? Limited perception of difficulty Concern about cost Desire for full-service care Medium motivation
3. Off-the-shelf solutions offer opportunities to sell which of the following additional services? Real-Ear Measurement Accessories Diagnostic hearing testing All of the above
4. Which of the following is NOT one of the recommended counseling and sales format patient interaction steps ? Understand the patient’s needs Focus solely on product features and technical aspects Present the recommended solution with clear benefits Guide the patient toward a confident decision
5. Which roles in the hearing clinic can counsel and sell Sennheiser Hearing’s solutions? Hearing Care Professional Audiology Technician Front desk staff All employees