Exam Preview for 41542: Transformative Communication December 15, 2

Transformative Communication

Please note: exam questions are subject to change.

1. Which statement best differentiates transformative from transactional communication in the healthcare context? Transformative communication prioritizes task completion; transactional communication prioritizes relationships. Transformative communication focuses on co-creating meaning and trust; transactional communication focuses on exchanging information and completing tasks. Transformative communication is primarily written; transactional communication is primarily verbal. Transformative communication eliminates disagreement; transactional communication emphasizes debate.
2. According to the Foundational Aims of Communication, which set best represents the three goals emphasized in this course? Efficiency, accuracy, and leadership charisma Autonomy, compliance, and authority Task/outcome goals, relational goals, and identity/integrity goals Productivity, hierarchy, and risk management
3. Which evidence-based claim about emotion regulation is supported in this course? Emotions are purely cognitive appraisals and lack action tendencies. Appraisal processes do not influence emotion; only events matter. Verbal content conveys over 90% of meaning; tone and body language are negligible. Emotion regulation in healthcare leaders is associated with fewer safety incidents.
4. In the CONNECT model, “Name the Facts” primarily serves which purpose? To highlight the weaknesses in the other party’s argument To establish neutral common ground and reduce error-prone assumptions To restate one’s personal opinions more assertively To signal hierarchical authority and expedite decisions
5. Which comparison in the course most accurately distinguishes dialogue from debate? Debate aims to persuade and win; dialogue aims to understand, connect, and co-create meaning. Dialogue focuses on positions; debate focuses on interests. Debate centers on shared values; dialogue centers on winning the argument. Dialogue requires identical viewpoints; debate requires mutual respect.