Exam Preview for 41766: Creating an Individualized Patient Experien

Creating an Individualized Patient Experience

Please note: exam questions are subject to change.

1. Which of the following remains the same if an individual pursues hearing care alone? HA adoption rate Number of HAs purchased HA return rate Time between purchasing new HAs
2. Based on observational studies, what percentage of time is FCC utilized? Less than 30% 50% 75% 90%
3. What is the goal of motivational interviewing? Maintain the status quo Help people change by working through ambivalence Force people to change behaviors Impose our beliefs onto the patient
4. To make people feel heard when they are speaking, what should you do? Make a reflection statement about what they said Immediately ask a follow up question Move onto the next topic Take notes while they are speaking
5. Based on MarkeTrack data, 31% of hearing aid wearers continue to struggle with which of the following? Understanding conversations in quiet Understanding the television Understanding in noise Understanding from a distance