AudiologyOnline Phone: 800-753-2160


Phonak Infinio - May 2025

Looking to enhance treatment acceptance and improve patient interactions? The Phonak Patient-Focused Sales Training Can Help

Alyssa Ricevuto, AuD, MBA

January 21, 2026

The Phonak Patient-Focused Sales Training is a self-paced online course that teaches clinicians and staff how to use a patient-centered communication approach to build trust, increase treatment acceptance, and drive long-term practice growth.

AudiologyOnline: What skills will I gain from the Patient-Focused Sales Training course?

Dr. Alyssa Ricevuto: This online course is designed to help increase treatment acceptance by teaching a patient-centered communication approach. Participants will learn how to build patient trust and confidently present personalized treatment options that drive better clinical outcomes. 

AudiologyOnline: Who is this training right for?

Dr. Alyssa Ricevuto: This self-paced course is ideal for clinicians and staff who want to elevate their ability to deliver outstanding service while improving both patient satisfaction and overall business performance. 

AudiologyOnline: What is included in the training fee?

Dr. Alyssa Ricevuto: Participants receive 90-day access to five interactive, self-paced e-learning modules for up to four learners, a participant workbook, and access to a personality test designed to help clinicians understand and adapt to different communication styles.

AudiologyOnline: What are the long-term benefits of this investment? 

Dr. Alyssa Ricevuto:  By adopting a patient-centered approach, this program helps clinicians elevate their treatment conversations, build stronger patient relationships, increase advocacy and positive referrals, improve treatment success, and drive long-term business and practice growth.

Get started now! phonak.com/practiceforward
 

Phonak Virto Infinio - January 2026


alyssa ricevuto

Alyssa Ricevuto, AuD, MBA

Dr. Alyssa Ricevuto has been with Phonak since 2017, serving in various training roles as
Clinical Trainer, Key Account Clinical Trainer, and Senior Clinical Trainer. She is currently the
Program Marketing Manager and a major contributor to the Technology Specialist Training
Program. Prior to joining Phonak, Alyssa spent ten years working as a clinician in both private
practice and ENT settings. Alyssa received her BA from the University of Connecticut,
Doctorate of Audiology from the University of Oklahoma Health Sciences Center, and her MBA
from Southern New Hampshire University.