EDEN PRAIRIE, Minn. (February 3, 2025) — Starkey has been named a Silver Stevie Award winner for Customer Service Excellence, recognizing the company’s industry-leading commitment to delivering exceptional service to hearing professionals, patients, and partners worldwide. The honor is supported by Starkey’s strongest customer service performance to date, including record-breaking satisfaction and responsiveness metrics in 2025.
This award, one of the most respected international recognitions for customer service and business excellence, reflects Starkey’s sustained investment in people, systems, and service innovation. In the company’s most recent Customer Satisfaction (CSAT) survey, Starkey achieved its highest results ever, significantly outperforming industry benchmarks.
Some 2025 customer service performance highlights include:
- Industry-leading 95% CSAT score, an eight-point improvement over 2024
- 75 Net Promoter Score (NPS), considered excellent and well above industry norms
- Rapid response performance:
- More than 1,900 calls answered daily by a live operator in under five seconds
- 90% first call resolution overall, and 98% for new product launch inquiries
- 12-point CSAT improvement following the launch of Starkey’s new online ordering and service platform in June
- Customer service team strength:
- 150 professionals across 15 teams representing more than 1,500 combined years of experience
- Veteran support excellence, with nearly 100 daily calls from U.S. military veterans answered by a live voice and resolved quickly
“For more than 60 years, exceptional service has been foundational to who we are,” said Chris Van Guilder, Starkey’s Chief Customer Officer. “Earning a Stevie Award for Customer Service is meaningful because it reflects the expertise and caring approach of our team members in supporting hearing professionals and patients. These results are a direct outcome of investing in our people and the tools they use, refining our processes, and elevating our own standard of excellence to help more customers and more patients than ever before.”
Starkey’s recognition reinforces its position as a trusted partner, delivering not only advanced hearing technology, but also dependable, responsive, and human-centered support. To be part of the best technology, best delivery and best service in the industry, get in touch with a Starkey sales representative today at Contact us | StarkeyPro.
About Starkey
Starkey is a leading global innovator in hearing technology and AI-powered hearing aids, headquartered in Eden Prairie, Minnesota. Since its founding by Bill Austin in 1967 and led today by Brandon Sawalich, Starkey has driven breakthroughs in unmatched sound clarity and machine learning and intelligent hearing technology. As the only American-owned hearing aid manufacturer, Starkey employs over 5,000 professionals across 29 facilities, delivering advanced hearing solutions to customers in 100+ markets worldwide. Explore our smart hearing devices and connected technologies at www.starkey.com.
