New setup will enhance Unitron’s standing as customer support leader
June 12, 2018, Plymouth, MN — Unitron U.S. today announces a series of new team leader roles designed to reinforce the company’s position as the industry’s customer support leader. The new roles, effective immediately, come in the form of changes to current internal leadership positions. The changes are expected to enhance Unitron’s responsiveness to hearing healthcare professionals while strengthening the company’s commitment to their success.
“The Unitron brand has earned a well-established reputation for continuously delivering the industry’s best customer support,” said Mike Dittmann, President of Unitron U.S. “At the same time, we operate in a rapidly changing and highly competitive industry, so we must constantly make adjustments to keep us at the forefront. These role changes will help ensure Unitron keeps delivering on all these fronts for years to come.”
The following is a summary of the key role changes at Unitron:
- Bob Eastman, previously Vice President of Sales for Unitron, is now Vice President, Business Development for Sonova USA, Inc., Unitron’s parent company. Moving forward, Bob will draw upon his extensive industry experience to benefit all Sonova companies, including Unitron.
- Kate Handley, formerly Unitron’s Vice President of Strategic Accounts and Customer Experience, has been named Vice President of Sales. Possessing more than 19 years with the company in various sales, marketing and customer support positions, Kate will now lead Unitron’s Outside Sales team.
- Lynn Peters, previously Director of Human Resources at Unitron, is now Senior Director, Customer Experience and Inside Sales. Lynn’s responsibilities will include working with Kate Handley and her team to build even stronger relationships with Unitron customers.
- Aaron Jones, the former Director of In-clinic Success, has taken on an expanded role as Senior Director of Product Management and Practice Development. Aaron will continue to lead Unitron’s FLEX™ ecosystem strategy, while taking responsibility for new product introductions in the U.S.
Unitron is a global company that understands the hearing healthcare business is built on strong, personal relationships. We work closely with hearing healthcare professionals to improve the lives of people with hearing loss. We do this with our FLEX ecosystem—a collection of technologies, services and programs designed to make the experience of buying and using a hearing instrument feel easy and empowering. A member of the Sonova Group, Unitron has a proven track record of developing hearing innovations that provide natural sound with exceptional speech understanding. Headquartered in Canada, Unitron distributes its full line of hearing instruments to customers in more than 60 countries. For more information, please visit us on the web at unitron.com or the Unitron Partner Page on AudiologyOnline.