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CaptionCall - Your Patients Will Love It!


Life is Calling

When you give your patients CaptionCall…
you give them much more than a free phone.


Hearing Care Professionals nationwide are seeing the value of adding CaptionCall to their complete patient offering. Now you can give your qualified patients a CaptionCall phone at no cost along with the CaptionCall Red-carpet Services guarantee. 

How Patients Qualify for a Free CaptionCall Phone

Your current and potential patients simply visit your office to obtain certification of hearing loss from a hearing-care professional. There is no predetermined decibel threshold to qualify for CaptionCall. They just need to have trouble hearing on the phone and be diagnosed with a hearing loss that, in your professional opinion, necessitates the use of a captioned telephone service to communicate effectively by phone. Click here to access the Professional Certification Form


It’s Easy to Order CaptionCall

To order a CaptionCall phone for your qualified patients, simply complete and submit the Professional Certification Form certifying the individual’s hearing loss. Once this form is submitted, a CaptionCall representative will contact your patient to schedule delivery and installation of a free CaptionCall phone. 

How can CaptionCall be free?

As a provision of the Americans with Disabilities Act, the FCC established a fund to give individuals with hearing loss access to captioned telephone service at no cost. CaptionCall is an FCC-authorized captioned telephone service provider. The federal government compensates CaptionCall for providing the captioning service so no costs are passed on to you or your patient.

A Revolutionary Telephone

CaptionCall is a revolutionary telephone that uses voice-recognition technology to quickly display captions of what callers say on a large, easy-to-read built-in screen. It also provides amplification and customizable audio settings to match an individual’s unique hearing loss. CaptionCall makes it easy for your patients to stay connected, using the phone with confidence. Learn More about CaptionCall.


In addition to having hearing loss, your patients will also need a standard home phone line and Internet connection to use the CaptionCall service.

No Hassle

CaptionCall makes it easy for you and your staff:

  • No inventory for you to stock
  • No handling or distribution of product
  • No product support requirements
  • No contracts to sign
  • And best of all, no cost to you or your patients

CaptionCall will provide you with brochures and a demo phone if desired. All you need to do is ask your patients if they have trouble hearing on the phone and assess their hearing. If they do have hearing loss, introduce them to CaptionCall, and take a moment to submit the Professional Certification Form. CaptionCall will take it from there.

Click here to get started with CaptionCall.  Your patients will thank you for it!


Continuing Education

Live Webinar

The Importance of Television Closed Captioning and Captioned Telephone Service for People with Hearing Loss
Tuesday, January 24, 2017 at 11:00 am EST Teresa Shipman, AuD

The Importance of Television Closed Captioning and Captioned Telephone Service for People with Hearing Loss
Friday, March 10, 2017 at 12:00 pm EST Teresa Shipman, AuD

Recorded Webinar

Captioned Telephone Service 101
April 11, 2016 Hansen Phangia, BC-HIS


CaptionCall Overview

August 1, 2012

CaptionCall is a revolutionary new telephone for anyone who has trouble hearing on the phone. Similar to captioned television, CaptionCall uses voice recognition technology and a transcription service...

Watch Video

CaptionCall: Innovative Telephone

August 1, 2012

Staying connected is important. CaptionCall makes this possible with their innovative telephone.

Watch Video


CaptionCall Module v2.0 for Noah 4 Provides Ease in Certification for Hearing-Care Professionals

Ask the Expert

Why is Hearing on the Phone so Difficult?
Jim Rollins, BC-HIS

Who Needs CaptionCall?
Jeffrey Bradford


Access to the Telephone for People with Hearing Loss: CaptionCall’s Case Against the FCC
Bruce Peterson

Interview with Jeffrey Bradford, Director of Marketing, CaptionCall
Jeffrey Bradford


WHITE PAPER: The Importance of Captioned Telephone Service in Meeting the Communication Needs of People With Hearing Loss.

Captioned phones offer a valuable functional solution for about 16 million people.

CaptionCall: Professional Certification Form

Use this certification form to certify that the qualified patient has hearing loss and requires the CaptionCall service to use the telephone in a manner that is functionally equivalent to a fully hearing person.

Learn more about CaptionCall and how to get started.

CaptionCall can help your patients use the phone—with confidence!

CaptionCall: The Impact of Hearing Loss on Our Health

There may be a direct link between staying socially connected and our overall health, research shows. This confirms what many healthcare professionals have believed for years, that aging adults who stay socially connected live longer, happier,...

CaptionCall: Red-carpet Services

Learn how easy it is to work with CaptionCall and their Red-carpet service program.

Contact Information

4215 South Riverboat Road
Salt Lake City, UT 84123
Phone: 877-872-9627
Fax: 801-262-3182

Get Started with CaptionCall:

Access the Certification/Order Form:
Professional Certification Form




Testimonial: “It’s my link to the outer world.”

Meet Don—a World War II veteran and avid CaptionCall user. Don served in the Army for three years, from Utah Beach right up to Castle, Germany. He was diagnosed with hearing loss when he returned from the war, partially due to constant exposure to gunfire and explosions. He has used hearing aids for years, but continued to struggle with hearing on the telephone. Then his audiologist recommended CaptionCall.
“It’s been absolutely wonderful,” Don says. “I don’t have to worry about people hanging up, and I don’t have to keep saying, ‘I can’t hear you’ or ‘speak louder.’ Every time I call my daughters now, the first thing they say is, ‘Hey Dad, got your captions on?’ And I say, ‘Yeah.’ ‘Okay—now we can talk.’
“People with a hearing problem know what they’ve got, and when you can get a product like this, there shouldn’t be any hesitation. They should get it! It’s my link to the outer world. It connects me with everybody and for everything. It’s beautiful!”