AudiologyOnline Phone: 800-753-2160
Phonak Audéo™ Paradise - August 2020

What are the benefits of Phonak Remote Support?

Nicole Klutz, AuD

December 11, 2019

Share:

Question

What are the benefits of Phonak Remote Support, and what do you need to get started?

Answer

The benefits of using Phonak Remote Support are multifaceted for both the hearing care provider (HCP) and the patient. HCPs are always looking for ways to add value to the services they provide to their patients, while differentiating their practices and ultimately, finding a way to increase patient satisfaction with hearing aid performance, especially in challenging listening environments. 

The suite of Phonak eSolutions offers HCPs the tools they need to help meet their patients’ hearing and programming needs. This includes scheduling challenges like overcoming distance to the office from their home, the ability to make real-time changes to their hearing aids in the environment in which they’re having difficulty, and quickly and easily connect with a patient when he/she is having issues. 

On the other hand, patients benefit from using Remote Support services with their HCPs in many ways. They can provide immediate feedback upon fine-tuning changes in their current environment. This ultimately gives the HCP better feedback than if the patient had to remember just how his/her hearing aids were doing when he/she had trouble. Remote Support can potentially halve the time it takes for a patient to get to an appointment. It can also provide more clinically-efficient ways to care for and deliver services to current patients as well as attracting new patients to the office. 

Getting started with Phonak eSolutions and Remote Support is easy! First, you need to have Target 6.0 or higher installed on your fitting computer. Remote Support will work with patients currently wearing Phonak Marvel™ or Audéo™ B Direct hearing aids. The HCP needs to make sure they have a PhonakPro login as well as a webcam to get started, while the patient needs to download the myPhonak app. 

Still unsure if you’re ready to go or would like some expert support? Our Phonak Clinical Training team is happy to help you get setup.


nicole klutz

Nicole Klutz, AuD

Manager of Product Marketing & Audiology

Nicole joined the team in 2013 and has worked extensively with the international product and marketing teams throughout Sonova and Phonak. Nicole received her Bachelor’s degree in Communication Sciences and Disorders from the University of Maine, Orono and her AuD at Western Michigan University in Kalamazoo, Michigan. Nicole’s previous clinical experience includes diagnostic audiometric evaluation, hearing instrument dispensing to pediatric through geriatric population, electrophysiological and vestibular testing, as well as professional education and training. Nicole dedicates a great deal of her time developing and implementing clinically relevant and easy to use demonstration tools in every day environments and is an active supporter of live demonstration.


Related Courses

The Successful Lyric Fitter & the Psychosocial Impacts of Lyric
Presented by Nicole Klutz, AuD
Recorded Webinar
Phonak

Presenter

Nicole Klutz, AuD
Course: #31020Level: Intermediate1 Hour
  'Gave information regarding Lyric which I was not familiar with'   Read Reviews
A recent study showed that Lyric patients typically exhibited higher levels of satisfaction with their devices and reported fewer complaints than those not fit with Lyric. By combining a successful Lyric provider with a product that improves and promotes increased psychosocial benefit to patients, Lyric is truly unique in the product offering as well as patient outcomes.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Telemedicine and the future for Audiology
Presented by Nicole Klutz, AuD
Recorded Webinar
Phonak

Presenter

Nicole Klutz, AuD
Course: #33334Level: Introductory1 Hour
  'Incorporation of research outcomes'   Read Reviews
Telemedicine is a significant and rapidly growing segment of healthcare. In fact over half of all hospitals in the United States currently offer some form of telemedicine. This talk will explore the opportunities and growing appetite for applying telehealth in Audiology. A vision will be illustrated for the future of audiology care and how technology can help us to engage with new patients, improve the ease with which hearing care is accessed, and empower people to achieve better hearing-related outcomes. Solutions throughout the hearing healthcare continuum from hearing screening to downstream hearing aid support will be described. Finally we will share the outcomes of internal and external research. This data will include several perspectives from patient focus groups, to clinician’s perceptions and feedback, to hearing outcomes and performance data.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Audiology at the Heart of Phonak Marvel: Hearing Performance
Presented by Nicole Klutz, AuD
Recorded Webinar
Phonak

Presenter

Nicole Klutz, AuD
Course: #32064Level: Intermediate1 Hour
  'Instructor was excellent'   Read Reviews
Phonak Marvel is the next generation of ground breaking hearing technology developed by Phonak. Built on the SWORD™ chip, Audeo Marvel offers unmatched hearing performance with AutoSense OS™ 3.0, the best first fit ever achieved by Phonak, and reduced listening effort when hearing gets tough. Learn about the audiology behind Phonak Audeo M.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Discover the Future with eSolutions and Phonak Marvel
Presented by Nicole Klutz, AuD
Recorded Webinar
Phonak

Presenter

Nicole Klutz, AuD
Course: #32065Level: Intermediate1 Hour
  'Very easy to understand and listen to'   Read Reviews
Phonak Marvel introduces a suite of eSolutions designed to eAudiology into the clinic while reaching patients in their real world environments. Discover the opportunities Phonak Marvel has to offer with eSolutions and understanding the many patient profiles that may benefit from utilizing eSolutions.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Pediatric Family Centered Care. The Importance of Family Involvement for Pediatric Patients
Presented by Nicole Klutz, AuD
Recorded Webinar
Phonak

Presenter

Nicole Klutz, AuD
Course: #32860Level: Introductory1 Hour
  'I plan to use the QPL!'   Read Reviews
From the moment we inform families of their child’s hearing loss, there is much to discuss and understand. However, for many reasons, families may not bring up their questions or concerns. Using a tool like the CHL QPL involves far more than providing surface answers to family questions and concerns. Easy-to-apply listening and counseling skills are needed to understand what a particular question means to a particular family, and whether it is indirectly related to other, more complicated concerns.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More