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Phonak Marvel 2.0 - September 2019

What are the benefits of Phonak Remote Support?

Nicole Klutz, AuD

December 11, 2019

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Question

What are the benefits of Phonak Remote Support, and what do you need to get started?

Answer

The benefits of using Phonak Remote Support are multifaceted for both the hearing care provider (HCP) and the patient. HCPs are always looking for ways to add value to the services they provide to their patients, while differentiating their practices and ultimately, finding a way to increase patient satisfaction with hearing aid performance, especially in challenging listening environments. 

The suite of Phonak eSolutions offers HCPs the tools they need to help meet their patients’ hearing and programming needs. This includes scheduling challenges like overcoming distance to the office from their home, the ability to make real-time changes to their hearing aids in the environment in which they’re having difficulty, and quickly and easily connect with a patient when he/she is having issues. 

On the other hand, patients benefit from using Remote Support services with their HCPs in many ways. They can provide immediate feedback upon fine-tuning changes in their current environment. This ultimately gives the HCP better feedback than if the patient had to remember just how his/her hearing aids were doing when he/she had trouble. Remote Support can potentially halve the time it takes for a patient to get to an appointment. It can also provide more clinically-efficient ways to care for and deliver services to current patients as well as attracting new patients to the office. 

Getting started with Phonak eSolutions and Remote Support is easy! First, you need to have Target 6.0 or higher installed on your fitting computer. Remote Support will work with patients currently wearing Phonak Marvel™ or Audéo™ B Direct hearing aids. The HCP needs to make sure they have a PhonakPro login as well as a webcam to get started, while the patient needs to download the myPhonak app. 

Still unsure if you’re ready to go or would like some expert support? Our Phonak Clinical Training team is happy to help you get setup.


nicole klutz

Nicole Klutz, AuD

Manager of Product Marketing & Audiology

Nicole joined the team in 2013 and has worked extensively with the international product and marketing teams throughout Sonova and Phonak. Nicole received her Bachelor’s degree in Communication Sciences and Disorders from the University of Maine, Orono and her AuD at Western Michigan University in Kalamazoo, Michigan. Nicole’s previous clinical experience includes diagnostic audiometric evaluation, hearing instrument dispensing to pediatric through geriatric population, electrophysiological and vestibular testing, as well as professional education and training. Nicole dedicates a great deal of her time developing and implementing clinically relevant and easy to use demonstration tools in every day environments and is an active supporter of live demonstration.


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