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Otometrics Demo - June 2019

How Did Digital Ear Scanning First Start?

Don Kim, AuD, Jackie Phillips, AuD

June 6, 2019

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Question

How did digital ear scanning start out?

Answer

Don Kim, AuD: Digital ear scanning started because the U.S. Navy was looking for a new solution that can provide optimal hearing protection. The traditional method was very inefficient. It required that military personnel get ear impressions made when they are off the ship which would potentially increase the noise exposure and then increase the chance of potential post-traumatic stress for warfighters.  While waiting, the sailors wore generic ear plugs or other inferior hearing protection. So in order to address this need, the Navy offered a grant―that was later awarded to a company who developed the earlier version of the technology that is the foundation of Otometrics’ ear scanning solution today. 

Jackie Phillips, AuD: On that note, Otoscan® today is based on the foundation of workflow efficiency.  Today, it is a complete digital ear scanning solution that helps today’s hearing health care providers attract more patients and convert more patients while also delivering a new and more efficient level of patient care. Otoscan 3D ear scanning is Otometrics’ newest technology developed by and for hearing care professionals as a tool to create engaging, personalized hearing care experiences. 

For audiologists who simply want an introduction to digital ear scanning with Otoscan, I recommend the Audiology Online course 3D Ear Scanning: The Future is Now!

This Ask the Expert is an excerpt from the interview, Rethink Audiology: Delivering Personalized Care In the Age of Over-the-Counter Solutions.


don kim

Don Kim, AuD

National Key Account Manager, Otoscan - Otometrics, a division of Natus

Don Kim, AuD, serves as the National Key Account Manager, Otoscan for Otometrics, a division of Natus. In this capacity, Dr. Kim works closely with National Key Account Manager Jackie Allen Phillips, AuD, and a team of Field Clinical Audiologists to lead customer education and training specific to the Otoscan 3D ear scanning solution. Previous to his current role, he was a Field Clinical Specialist for Otometrics where he has trained over 1000 providers and given over 200 National and Regional presentations and lectures on a variety of Audiology, Vestibular, Telehealth, and Business related topics pertinent to the hearing and balance healthcare industry. Prior to his corporate career, Dr. Kim has gained experience in a variety of practice and clinical settings. He has owned a private practice and served as Director of Audiology for several clinics where he has been responsible for the business growth, development of audiology protocols, and optimizing the business/workflow within the clinic.  In addition, his experiences have awarded him the opportunity to lead two start-ups in the audiology industry.  Dr. Kim received his Doctor of Audiology degree from East Tennessee State University and obtained his Bachelor in Science in Mathematics from Birmingham-Southern College.  

Dr. Kim received his Doctorate in Audiology from East Tennessee State University and his Bachelor of Science degree in Mathematics from Birmingham-Southern College.


jackie phillips

Jackie Phillips, AuD

National Key Account Manager, Otoscan - Otometrics, a division of Natus

Jackie Allen Phillips, AuD, serves as the National Key Account Manager, Otoscan for Otometrics, a division of Natus. In this capacity, Dr. Phillips works closely with National Key Account Manager Don D. Kim, AuD, and a team of Field Clinical Audiologists to lead customer education and training specific to the Otoscan 3D ear scanning solution. More specifically, she is responsible for developing corporate and key account relationships; which includes establishing structure, governance, and guidance as well as driving and leading selected corporate and key strategic accounts. Prior to joining Otometrics, Dr. Phillips worked with Siemens Hearing Instruments in various roles, including Senior Manager of Government & Contract Services, and Senior Account Representative. Before working on the manufacturing side of audiology, Dr. Phillips worked 7 years in a clinical capacity for Houston Ear, Nose, and Throat Clinic. 

In addition to her bachelor of Science degree in communication disorders from Stephen F. Austin University, Dr. Phillips holds a master’s degree in audiology from Lamar University and a doctorate of audiology from A. T. Still University’s Arizona School of Health Sciences. She is currently a member of the American Speech Hearing Association and American Academy of Audiology and holds her Clinical Certificate of Competency in Audiology.


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